A friend with Celiac Disease (not just a gluten allergy, something far more serious) ...
She goes to BJ's Pizza/Brepub in (Pinellas Park, Florida) a national chain that has a serious commitment to serving people with food allergies. http://www.bjsbrewhouse.com/sites/default/files/GlutenAllrgnMenu0811_Brnch_R3.pdf
She orders the g-f pizza and g-f dessert.
Dessert: Seems like an innocent mix-up in the kitchen results in her consuming a non g-f dessert.
She wasn't even a few bites into the dessert, her body tells her "trouble" ... "trouble" ... "trouble" ... she stops eating.
Despite the very unpleasant disease (not allergy) related effects that are starting to manifest ... she
(A) stops eating ...
(B) tells server ...
(C) PAYS bill and tip (server played it well with contrition and empathy).
She knows she will be recovering for the better part of 2 or 3 weeks
She then made a courtesy call on the shift manager who was
(B) Told her she was wrong
(C) Told her roughly, she couldn't have had a reaction from the dessert (he said he checked it personally) ... and proceeded to gave her INCORRECT information about the other things she ate saying they weren't g-f ... (if he was right the very comprehensive restaurant-prepared outline linked above would be wrong) ... HE WAS ARGUING WITH HER ... and then,
(D) He just about invited her to leave. She, now taking some umbrage, she suggested it might be dealt with better at corporate (remember, this started as a courtesy call on her part) and he let her know that she could be his guest and do whatever she sees fit to do.
She will survive ... it wasn't the end of the world for her (she will have to miss a little work as she waits out the swelling a sickness) ... THIS is an example of how a seemingly inept shift manager can compromise all of the good programs put in place by a seemingly VERY responsible national chain.
She, at first: Not mad, feeling a courtesy call to the office was her "civic" responsibility.
She now: Fired-up M-A-D !!!
One contingent of their friends say, do nothing else, and wait the the same control policies in the kitchen kills someone ... others say she should make some noise.
Fellow RF'rs what be your wisdom ???
<message edited by wheregreggeats.com on Wed, 12/7/11 9:40 AM>