Re:Bob Evans vs Cracker Barrel
BTW, there are foods that I am rather picky about. If I can't have them exactly the way I want them, I order something that I'm not so picky about. I have despaired of ordering sirloin steak, which I only like medium rare. I've had it wrong in so many places, I just don't take a chance. Rib steak, I'll eat anywhere from rare to almost well done, for example. Shell steak, a pretty wide tolerance (rare to medium). So I just don't order sirloin steak.
I would not eat pancakes with margarine, myself. I am certain that if Bill had been told they only had margarine, he would have ordered something else, and been quite happy with it. But if you go through the trouble of asking, then you should get a straight answer, and if they lie to you, you have every right to send it back. And if they lie in the face of clear evidence that they are doing so, then they deserve to be videoed and put on YouTube.