RE: Boston Market/Boston Chicken
Wed, 11/26/03 6:46 AM
As an Assistant Manager at a Boston Market in Chesapeake, Virginia (the Norfolk/Virginia Beach area) it amazes me to see all the negative and dour feedback from so many people from across the country, on a variety of our products, shocking really. I'm only 21, and wasn't around for the 'Boston Chicken' name, although many of our products have not changed since that time either. While McDonald's maybe Satan themselves to many, they were, and are, Boston Market's saving grace, while having no impact on the food quality or service aspects of the company. I came onto Boston Market prior to the bankruptcy proceedings, and have seen the changes in the company since McDonald's took over firsthand. The only changes are uniform presentation, standards of customer service have been dramatically increased, and our sales and profit margins have shot through the roof.
McDonalds had no affect what so ever on the food quality of our company. After the sale's completion, they examined the company, our food, and standards, and realized how high our quality of food expectations were, and left them as they are.
For all those of you who have had bad and negative experiences in the Boston Market chain, i do sincerely apologize. Nothing bothers me more than to hear about 'other stores' who've dropped the ball, ran out of product, had horrible service, rude employees, or anything else that may reflect negatively on me, as an employee of the company. We're only human, and we do try our best, and sometimes it's not good enough, and i am sorry. However, that's why i have my job, and as a manager, if there's ever a problem, there is nothing that we would not do to fix the issue, and try and make your inconvience right. I sincerely hope that some of you are willing to try the company again, or give us a chance. I've worked in 12 stores in three states in the Northeast area, and i know first hand that one store's experience is completely different from anothers, one gets it right, and one can mess it up. I do apologize, and hopefully we'll enjoy you as customers sometime in the near future.
For those in the Chicago, Tampa, Atlanta, and Boston regions, our new concept is called Rotisserie Grill, a more upscale dining experience, with sit down service, beer and wine, and an open flame grill for a wide variety of upper-scale entrees and dishes. They have gotten rave reviews from many, and i encourage anyone able to at least check this out once.
Thanks, and if anyone would like to contact me, my email's available, or for AIM/AOL users, my screen name is ICW Spiker3. I'd be happy to talk to anyone about any problems or suggestions or concerns.