I could have sent it back, and now I sure wish I had. I gotta develop me a spine! Bob
Sorry to hear about your bad Longhorn experience.
Shucks, we were batting 1000 on this thread until now! (LOL)
Actually, I did do a a "sendback" on one of my Longhorn visits last year.
I've had about 5 real good steaks there, but there was one RIBEYE that did NOT agree with me. I know the ribeye is a well marbled piece of meat, and I love good marbling..........however, this was just a little too much...
it was more like blubber and did'nt blend in right.
The server gladly accomodated me with a different cut instead.
And I was a much happier camper.
If there is one place you can feel comfy sending food back, it's places like Longhorn (major chains)
It's mostly those independant places that can get a little defensive..
usually , they're cool, too........but I've had 2 experiences that were brutal.
One time at Taylor Prime Steak house in L.A., the chef came out of the kitchen, agruing that my steak was NOT overcooked. I had ordered it medium, and there was no pink. This was over 15 years ago, but I still remember how mean he was. I got a replacement steak, after much negotiation.....and I never went back
And more recently, over the summer, I've had the waiter give me a hard time about changing a piece of prime rib. That was at the Rio Station in Rio Grande , NJ, near Wildwood (Jersey shore area)
It tasted like shoeleather to me, and the waiter said "The chef said he won't be able to use that piece of meat again".
I said "I would'nt WANT him to use that piece of meat again!!"
Waiter then came back and said "The chef is also the owner, and he said he'll do it THIS time, but....."
I want to figure out a way to e-mail this Longhorn thread to some of the head honchos at Longhorn. I think they will be real pleased, for the most part.
(And perhaps , they can work on improving the FATTY cuts of meat that were purchased at the Orland Park, IL location.
We've got to keep new Roadfooder "nocarolina" happy, too!)
(plus other Orland Park, IL Longhorn steak patrons)