Handheld Scanners in Supermarkets - and Audits

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David_NYC
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2009/08/13 09:05:48 (permalink)

Handheld Scanners in Supermarkets - and Audits

A while back, there was a post to a thread asking how supermarkets are preventing shoplifting with those new handheld scanners. Chains like Royal Ahold's Shop & Shop, Giant, and Tops, as well as other chains such as Bloom's and Giant Eagle have rolled out systems such as Scan It! With such a system, you use your supermarket shoppers card to release a handheld scanner at the entrance. Then, you scan and bag as you shop. The scanners have a wireless data link to try to get you to buy more things, depending upon what area of the store you are in. When you are finished, you pay at a manned or self service checkout lane.
 
Well, the answer to the question of how they keep people honest is printed in a brochure I found at a Stop & Shop in Connecticut: Random Audits.
 
*The SCAN IT! system will randomly select orders for review. Those reviews insure system accuracy and that all items have been properly scanned.
*Notification of cashier assistance will appear when the checkout barcode is scanned.
*If selected, an associate will assist you.
*During the audit, the associate will help you check out quickly by re-scanning your items.
*By accepting the SCAN IT! terms and conditions, on your first trip you agree to allow Stop&Shop to randomly audit your order.
*You also agree to scan each and every item you intend to purchase. For any item that will not scan, you agree to separate and identify those items and bring them to the attention of the associate at checkout.
 
Terms & Conditions
 
*The full list of Terms and Conditions will be displayed for your acceptance on your first shopping trip.
*Copies of the Terms and Conditions can be found at the Service Desk.
 
Since these scanners have a wireless capability, presumably people monitoring the video cameras can get an idea if you are scanning a small bottle of Tabasco and placing a large bottle in the bag.
 
Most of the time I go into a Stop & Shop, I don't see any of the scanners removed from the board. After reading that brochure, I wouldn't use it. After I spent all that time bagging the stuff, to have someone want to do it all over again would make the total shopping time even greater than present methods.
post edited by David_NYC - 2009/08/13 09:23:41
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    Michael Hoffman
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    Re:Handheld Scanners in Supermarkets - and Audits 2009/08/13 10:44:34 (permalink)
    I'm a customer. I refuse to do their work and then pay them for the prvilege. They can take their self-scan stuff and shove it.
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    Tony Bad
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    Re:Handheld Scanners in Supermarkets - and Audits 2009/08/13 11:22:07 (permalink)
    Michael Hoffman

    I'm a customer. I refuse to do their work and then pay them for the prvilege. They can take their self-scan stuff and shove it.



    Your reply made me think of this...




    They get me in and out of store faster, I am not rushed to pack my bags as the cashier shoves stuff down the belt at me, and I know exactly what things cost before they hit the cart. All upside to me. 

    Out of about 50 trips to the store since they made these things available, I have been audited once. They took just a few items from my bag, checked to be sure I had scanned them and I was on my way. It took about 2 minutes.

    I love these things. I no longer have to deal with the bored, disinterested, employees who always crushed my fruit and bread.

    post edited by Tony Bad - 2009/08/13 11:23:41
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    Michael Hoffman
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    Re:Handheld Scanners in Supermarkets - and Audits 2009/08/13 11:30:37 (permalink)
    While we don't have the hand-held things mentioned, we do have aisle after aisle of self-scan checkouts. I won't use them under any circumstances. Perhaps we're a little luckier around here. I've never run into a "bored disinterested"  cashier at a supermarket here. I have, often, at Super Stop & Shop stores in Connecticut, but not here -- and I do love those Super Stop & Shop stores. I wish we had them.
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    Tony Bad
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    Re:Handheld Scanners in Supermarkets - and Audits 2009/08/13 11:37:16 (permalink)
    Michael Hoffman

    While we don't have the hand-held things mentioned, we do have aisle after aisle of self-scan checkouts. I won't use them under any circumstances. Perhaps we're a little luckier around here. I've never run into a "bored disinterested"  cashier at a supermarket here. I have, often, at Super Stop & Shop stores in Connecticut, but not here -- and I do love those Super Stop & Shop stores. I wish we had them.




    I didn't like those self scan check-outs either, as they took longer than having a cashier do it. These new ones sit in a small holder on my cart, and I scan each item as I put them in bags in the cart. When I am done shopping, I scan an "end of order" thing at the checkout, pay, and I am gone. Much faster.

    As for the employee thing, you are fortunate! While some of the older employees are good, most of the younger ones barely acknowledge your presence.
    #5
    mayor al
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    Re:Handheld Scanners in Supermarkets - and Audits 2009/08/13 12:28:58 (permalink)
    One of the "perks" at Costco is that they have enough help to not only unload our cart (90% of the time), but also box and reload the cart after checkout. That really is a good thing for us!

    At the regular grocery stores in this area we unload the cart, then they process it and bag it and reload the bags into a cart ....except for Walmart where the checker only scans and bags your stuff and you must load your cart at the finish of the scanning process. Both Walmart and Krogers have the self-scanners, but I do not choose to use them.
    #6
    MikeS.
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    Re:Handheld Scanners in Supermarkets - and Audits 2009/08/16 00:42:47 (permalink)
    I too refuse to use the self scanners.
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    Buffalo Tarheel
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    Re:Handheld Scanners in Supermarkets - and Audits 2009/08/16 07:39:08 (permalink)
    I guess we are fortunate in this area to have the silver bullet for self-check-out and bored cashiers: Wegmans.    None of their stores have the self-check-out lanes, but there are plenty of express lanes: 8 items and fewer or 15 items and fewer (and they are even marked grammatically correctly with the word "fewer," not the word "less").  As for the boredom / disinterest quotient, it seems to be extremely low with all the cashiers I have ever seen.  Tops does have the self-check-out lanes, but most of the time you can also find a regular lane open as well.  It would be interesting to try the handheld scanner if it comes to any stores here.
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    ces1948
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    Re:Handheld Scanners in Supermarkets - and Audits 2009/08/19 22:49:57 (permalink)
    Quite often I change my mind about something in my cart  and either put it back or exchange it for a different size, brand etc. Don't know how that would work out.
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    starfire62
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    Re:Handheld Scanners in Supermarkets - and Audits 2009/08/20 22:27:39 (permalink)
    i was at tops yesterday and the lines were long.as i was looking for a line to get in a manager told me self checkouts were clear.i asked if if i get a discount for doing it myself in front of everyone,you had to see his face drop with that question.it was very funny.
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    Michael_Germany
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    Re:Handheld Scanners in Supermarkets - and Audits 2009/08/20 22:57:21 (permalink)
    Some of the big chains like EDEKA, NETTO, and PLUS tried to launch this over here in Germany, it was not assumed by the customers, so they quit.

    This is just more unemployment, a further more anonymous customer, "Service" is the matter over here, you are served by a friendly saleswoman, with a smile, for your fresh meat, your cheese, or just one lousy bread roll...

    Customer friendliness, thats what it is all about..., if I buy my eggs on the local weekly market, I get them sought out by hand, not already in a box, with a smile from the saleswoman, and she even says "Thank You!".


    Michael
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    David_NYC
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    Re:Handheld Scanners in Supermarkets - and Audits 2012/08/24 22:35:12 (permalink)
    Buffalo Tarheel

    I guess we are fortunate in this area to have the silver bullet for self-check-out and bored cashiers: Wegmans.    None of their stores have the self-check-out lanes, but there are plenty of express lanes: 8 items and fewer or 15 items and fewer (and they are even marked grammatically correctly with the word "fewer," not the word "less").  As for the boredom / disinterest quotient, it seems to be extremely low with all the cashiers I have ever seen.  Tops does have the self-check-out lanes, but most of the time you can also find a regular lane open as well.  It would be interesting to try the handheld scanner if it comes to any stores here.

    An update on Wegman's. They started installing self abuse lanes in some of their supermarkets a few years ago. Guess the boosters figured they were johnny-come-latelies and low-hanging fruit.
     
    Was just in a Wegman's and there was a message posted at each scale (they call it the bagging area) to the effect that they were changing the software program in the machine to now require the person watching the machines to verify ALL produce items scanned. So much for self checkout.
     
    The problem, of course, is that if the attendant is helping an elderly customer, etc., you wait. My procedure, developed at the Pathmark concentration camps, is to keep my eyes on the screen (like staring at a slot machine) and yell out "PRODUCE WEIGHT CHECK!" at each halt. I have no idea where the attendant is when I just do this. I just do it.
    #12
    CCinNJ
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    Re:Handheld Scanners in Supermarkets - and Audits 2012/08/24 22:40:57 (permalink)
    I know Stop & Shop has them because when half the Sunday newspaper fell out one time...it came up check weight for being under whatever the Sunday Daily News is supposed to weigh. I think they look for exceeding weight...but the rest of the paper added up to the correct total.
    #13
    Foodbme
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    Re:Handheld Scanners in Supermarkets - and Audits 2012/08/24 23:05:11 (permalink)
    We don't have the scanners yet.
    When I'm in the stores with the self checkouts, I make sure I let any employees within ear shot know how much I hate those things.
    But I'm a Hypocrite.
    If I only have 3 items or less, and the other lanes are busy, I'll use them----BUT--I still let everyone know how much I hate them as I'm leaving.
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    jman
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    Re:Handheld Scanners in Supermarkets - and Audits 2012/08/25 06:39:52 (permalink)
    I always enjoy threads like this one.  It reminds me that I'm not the only crusty curmudgeon out there.
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    ces1948
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    Re:Handheld Scanners in Supermarkets - and Audits 2012/08/25 08:41:00 (permalink)
    Someone I used to know who worked for Food City said they caught people with containers full of ham, turkey and cheese from the salad bar using a code for a cheap (but heavy) head of cabbage when they checked out.
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    SeamusD
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    Re:Handheld Scanners in Supermarkets - and Audits 2012/08/27 15:58:40 (permalink)
    Buffalo Tarheel

    I guess we are fortunate in this area to have the silver bullet for self-check-out and bored cashiers: Wegmans.    None of their stores have the self-check-out lanes, but there are plenty of express lanes: 8 items and fewer or 15 items and fewer (and they are even marked grammatically correctly with the word "fewer," not the word "less").  As for the boredom / disinterest quotient, it seems to be extremely low with all the cashiers I have ever seen.  Tops does have the self-check-out lanes, but most of the time you can also find a regular lane open as well.  It would be interesting to try the handheld scanner if it comes to any stores here.

    We have at least one Wegmans with the self checkout lane, never use it though. And it's never the cashiers that hold up the line, it's the  people with a full cart heading into the 7 items or less line and paying no attention to the cashiers when they ask them to go to another line, then questioning the price of 80% of the items in their cart.
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    Foodbme
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    Re:Handheld Scanners in Supermarkets - and Audits 2012/08/27 16:09:06 (permalink)
    SeamusD
    Buffalo Tarheel
    I guess we are fortunate in this area to have the silver bullet for self-check-out and bored cashiers: Wegmans.    None of their stores have the self-check-out lanes, but there are plenty of express lanes: 8 items and fewer or 15 items and fewer (and they are even marked grammatically correctly with the word "fewer," not the word "less").  As for the boredom / disinterest quotient, it seems to be extremely low with all the cashiers I have ever seen.  Tops does have the self-check-out lanes, but most of the time you can also find a regular lane open as well.  It would be interesting to try the handheld scanner if it comes to any stores here.

    We have at least one Wegmans with the self checkout lane, never use it though. And it's never the cashiers that hold up the line, it's the  people with a full cart heading into the 7 items or less line and paying no attention to the cashiers when they ask them to go to another line, then questioning the price of 80% of the items in their cart.

    Also talking on their cell phone while unloading! Then they have to go back and get an item they forgot!
    #18
    SeamusD
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    Re:Handheld Scanners in Supermarkets - and Audits 2012/08/29 10:44:22 (permalink)
    Foodbme

    SeamusD
    Buffalo Tarheel
    I guess we are fortunate in this area to have the silver bullet for self-check-out and bored cashiers: Wegmans.    None of their stores have the self-check-out lanes, but there are plenty of express lanes: 8 items and fewer or 15 items and fewer (and they are even marked grammatically correctly with the word "fewer," not the word "less").  As for the boredom / disinterest quotient, it seems to be extremely low with all the cashiers I have ever seen.  Tops does have the self-check-out lanes, but most of the time you can also find a regular lane open as well.  It would be interesting to try the handheld scanner if it comes to any stores here.

    We have at least one Wegmans with the self checkout lane, never use it though. And it's never the cashiers that hold up the line, it's the  people with a full cart heading into the 7 items or less line and paying no attention to the cashiers when they ask them to go to another line, then questioning the price of 80% of the items in their cart.

    Also talking on their cell phone while unloading! Then they have to go back and get an item they forgot!

    And then they write a check! After waiting until the very end of the transaction to even get their checkbook out, then hem and haw about whether they should make it for the exact amount or get some cash back. Then the manager has to come over to approve the check!
    #19
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