Lynn's Paradise Cafe Tells Waitresses To Show Up With A Hundred Bucks or They're Done

Lynn's Paradise Cafe, a roadfood favorite, is in hot water with the service industry and possibly the State of Kentucky. Their waitresses have to show up with a bank of a hundred bucks or they're done, fired. They fired a gal and now it's a big mess. The story http://www.sw4j.kyjwj.org/

If these things are true...OY, what an operational train wreck.

Wow!  Those complaints were pretty intense.  I hope it's not true.

This would make them independent contractors, not employees?
Is that standard practice for most waitstaff?

This would make them independent contractors, not employees?
Is that standard practice for most waitstaff?

I hate to hear this.  I love this place but with all the publicity comes greed, etc and I'm wondering if that's going on here.

I spent thirty-five years working for a company that regularly "managed" their employees by using harassment and threats of undeserved firings ( and there were lots of firings ), so I have no doubt that the allegations made by LPC's employees are true. I 've signed the petition protesting these injustices and I encourage other roadfooders to do likewise.

Reading elsewhere on the Internets, it sounds to me that the waitresses in question were regularly stiffing the other serving staff (bussers, bartenders, foodrunners) by claiming they had no cash to share at shift-end and pocketing their entire gratuities.  This is supposedly due to the majority of tips being paid on credit cards.  It wasn't clear why card payments are not available to waitresses as cash at end of their shifts.
 
So it was not management screwing the waitresses that is the issue here.  It is the greedy waitresses failing to share gratuities with others on the serving staff that have earned a share of the waitresses huge haul.  No laws were broken, they are/were at-will employees.
 
Petitions are worthless.  If you don't approve, don't eat there.
 
Winners - Remaining Waitresses and Other Waitstaff
Losers - Fired Greedy Waitresses

Independent contractors? Really? Please people.These people are paid less than minimum wage, because tips are very important. If, and I mean IF, they signed a wierd contract stating such, than they have no cause. Otherwise, thats just wrong.

I don't know, Ann. I've never worked at a food place before, but nowhere else I've been an employee have I been required to contribute my own $$. JRPfeff's explanation above yours seems reasonable.

The story has been on all the local stations here in Louisville all day. It will continue as it moves from a food-servers organization (advisory only, not a union) to a legal investigation for possible labor law violations by the State.   So far the story has presented the only the employee's side with Lynn's GM saying they were reviewing their personnel policies and not commenting on individual complaints.

It is hard to tell from the available info how bad, if at all,  the real situation is. There are several employees involved..not just one or two...but  Lynn's  Management has always prided itself on it's unorthodox operation, and when reg's are not enforced evenly the violations eventually catch-up wih the owners.
We are watching this one closely as we like to visit Lynn's with visitors also.

Um, I think I responded to your post. Or your question..So, your problem with my response, is, BBQ Boy?

I don't have a problem. I was trying to figure out why they'd have to have cash in their pocket, is all. Don't most waitresses make change out of the register?

In many food service and bar operations wait staff will have a personal bank to make change. It's not at all unusual.

It's not a personal bank issue.

A percentage of customers pay & tip via credit card. Restaurants usually release those funds immediately to the wait staff...and from there the wait staff tips-out.

In this case it seems as though the tips are not released...and the wait staff must tip-out of pocket while they wait for the credit card tips to become available from the restaurant.

From reading the five cases in the "Service Workers for Justice" page, it's apparent that the situation with the $100 bank / tips is just a small part of the harassment and mistreatment that the employees have been dealing with. Assuming everything mentioned in these five cases is true, the KY State Labor Relations Board needs to investigate this operation. No worker should ever have to put up with this kind of nonsense, and I'm speaking from unpleasant personal experience here. And while I have eaten at LPC in the past, I don't intend to again.      

I dont know how to post a link but if some would like to post it you can find it at   wave3dotcom

It's not just showing up with a hundred bucks. It's showing up with a hundred bucks every shift...until the tips are paid on a paycheck.

as an aside, the waitresses I know in Austin pull in 7k per year, as wage, from their job/paycheck. That's if they work full time. Obviously the good ones make a lot more via tips but any way you slice it, waiting tables is tough work.
 
"Tip outs" have been declared illegal in some states.

Lynn's Paradise Cafe accused of abusing workers, unfair policies - wave3.com-Louisville News, Weather & Sports
   LOUISVILLE, KY (WAVE) - One of the most popular restaurants in town is under fire by the people who work there.
On Friday, Kentucky Jobs with Justice and former and current employees of Lynn's Paradise Cafe started their campaign, hoping to get things changed. They say there are numerous problems from not being notified of their shifts, to being harassed, to a new policy that requires servers to carry $100 cash on them at all times so they can tip out to co-workers.
The stories Kentucky Jobs with Justice Executive Director Flaco Aleman has heard from Lynn's workers are endless. "Just the amount of disrespect and abuse, verbal abuse… brought tears to my eyes," Aleman said.
Aleman, several volunteers and current and former employees are the ones responsible for flyers left on cars surrounding Lynn's Paradise Cafe. They're on a mission to educate. "If the restaurant workers are fed up where they're ready to take action, it's more than just a case of a disgruntled employee who's mad over a simple issue," Aleman said.
They're all coming forward after two people were fired last week over a new policy. "It was January 2^nd I was terminated," said a former employee who wanted to remain anonymous. "That was the day the new policy for $100 for each server went into place."
continued........
with embedded video

I've never worked in a restaurant in any capacity so maybe some fellow RFers who have done so can answer this question:  Why would the restaurant not supply the tip cash themselves each day when the waitstaff comes in?  It seems to me like that would be the restaurant's responsibility to have that cash available and not that of the waitstaff.

They don't want to front the cash money on pending transactions...any given day/night.

They think it's a privilege to work in the restaurant and any server unwilling or unable to adhere to the policy will easily be replaced.

Having used a Credit or Debit card to pay for a meal & tip numerous times, I've never understood why my statement would show the price of the meal immediately on my account and then several days later, the total changes to include the tip. Can someone in the business explain how & why it works that way???????????

The bill total is verified by the credit card system when it runs through. It's pending as a hold until the final charge (including tip total if included) is finalized as a charge total.

JRPfeff


Reading elsewhere on the Internets, it sounds to me that the waitresses in question were regularly stiffing the other serving staff (bussers, bartenders, foodrunners) by claiming they had no cash to share at shift-end and pocketing their entire gratuities.  This is supposedly due to the majority of tips being paid on credit cards.  It wasn't clear why card payments are not available to waitresses as cash at end of their shifts.

So it was not management screwing the waitresses that is the issue here.  It is the greedy waitresses failing to share gratuities with others on the serving staff that have earned a share of the waitresses huge haul.  No laws were broken, they are/were at-will employees.

Petitions are worthless.  If you don't approve, don't eat there.

Winners - Remaining Waitresses and Other Waitstaff
Losers - Fired Greedy Waitresses

 
So what you're saying is that this story isn't true and the other stories around the internet about the waitresses being greedy are true.  I'm not sure which is true, but how are you so sure that the version that you brought up is true?

NEWS   NEWS   NEWS
 
THE LOUISVILLE TV-32 (CBS) REPORTED THIS MORNING AT 5:30 AM THAT LYNNS PARADISE CAFE HAS CLOSED PERMANENTLY.  A SIGN WAS POSTED LATE LAST NIGHT SAYING THAT AS OF 2230 ON 11 JANUARY 2013, LYNNS PARADISE CAFE WOULD BE CLOSED AND THE MANAGEMENT THANKED THE CUSTOMERS AND LOYAL EMPLOYEES FOR 22 YEARS OF SUPPORT.
 
So the reasons may be what they may be. but the fact is the Roadfood landmark is no longer open for business.

Aww Shucks, no more pajama parties and French Toast for Me. If they stay closed, I wonder what they will do with ALL their STUFF. I always had a good meal and a good time when I ate there.

This thread is an example of Internet Vigilantism.  Some of you immediately accepted the story on face value, even signing the online petition, while, thankfully, some of you said, "hey, not so fast".  I'm not trying to pin all of it on RF because there seems to be multiple sites that have responded to the "blood in the water".
 
In the time that I've been reading and posting  here at RF, I've learned some things:  Give some of you an opportunity to jump to conclusions, you're lined up and ready to jump.  If there are two sides to a story, you're ready and eager to take a side, regardless of any actual supporting facts.  I guess you could say RF is a microcosm of life.

I don't know what the real story is, and perhaps in time there will be an accurate and verified account of what was really taking place at the restaurant. 
 
Why did the owners close it?  Maybe, it's because the story is true.  Maybe, it's because of other reasons.  Hopefully, we'll find out. 

The actual facts include Lynn Winter confirming the new policy of the requirement for wait staff to arrive on-shift with $100 cash.

That's all that is needed to know that it's illegal to have such a policy.

CCinNJ


The actual facts include Lynn Winter confirming the new policy of the requirement for wait staff to arrive on-shift with $100 cash.

That's all that is needed to know that it's illegal to have such a policy.

 
That may very well be the full extent of the problem, but it may not be.  If it is, obviously, they are in the wrong and the problem should be rectified, with legal sanctions, if needed.  Call me crazy, but I'm willing to sit back and wait for ALL the facts to surface before I cast aspersions either way.
 
I do know from experience that whenever the jokers at Jobs With Justice show up, nothing is ever as quite clear cut as it appears to be.

The organization may be looking to latch-on to any given case with their own agenda in mind.

However...that does not excuse the fact that the restaurant attempted to require an employee to carry a $100 bank every shift (or be terminated) to tip-out sums to other employees while they have not received those tips yet.

CCinNJ


The organization may be looking to latch-on to any given case with their own agenda in mind.

However...that does not excuse the fact that the restaurant attempted to require an employee to carry a $100 bank every shift (or be terminated) to tip-out sums to other employees while they have not received those tips yet.

 
Oh, I think your point about the illegality of the requirement is very valid.  I can see the scenario of the wait staff using the repeated excuse of no cash to pay out the other staff and the management trying to solve the problem by instituting a policy that was not only illegal but ill conceived.  Sometimes the solution to a problem is worse than the problem.  This may very well be one of those cases.

I, too, am saddened by the loss of Lynn's Paradise Cafe from the Roadfood landscape. I have had a number of meals there, over time, both with the Mayor and other friends that I have introduced to the very unique restaurant.
 
It must be all kinds of easy to sit in your living room and jump to conclusions about what may or may not have happened based on the Internet rantings of a disgruntled former employee. I see stuff like this all the time on Facebook, especially with political content. Just this week, someone posted about a member of the House who introduced legislation to repeal the 22nd Amendment (two term limit for the president). They claimed that this was President Obama's way to "ignore" the constitution and remain "president for life." Instead, this congressman has introduced the same legislation, only to be shuttled to committee, where it lays dead, for the past 16 years, including the entirety of the previous administration. Also forgetting that by introducing legislation, this would, in fact, be ABIDING by the constitution, rather than "ignoring" it. But, hey - a good story is a good story, right? How many people just copied and re-posted the same factually incorrect article, while starting a firestorm of anti-whatevergroupyouwanttobeagainst sentiment. The pitchfork and fiery torch crowd gets to march in the streets once more - apparently led by carolina bob.
 
CC - Can you show me where it is illegal for a restaurant to require $100 cash for their servers? The owner claimed that she researched what other restaurants in the area were doing, and found that many others had the same policy. I don't know if it is legal or not, but I would be curious to know the Kentucky statute to which you refer when you say it is illegal.
 
As for the restaurant not paying the waitstaff their tips from credit cards on the spot, why should they? What if the customer refutes the charges with the credit card company? Why should the business be out that money? From what I read, this was an issue of institutional control - the tips would be distributed in a weekly paycheck with taxes withheld. Why is this a problem? I have taxes withheld from my paycheck. I have heard others say that they tip in cash, so that the server can decide how much they want to claim. Why would I expect the server to NOT claim the full amount of their tips - their income - when I am required to claim the full amount of my income?
 
There is a lot to this story that we don't know - and we will never know. But, at the end of the day, a landmark Louisville restaurant has shuttered its doors, and, on the surface, it appears that it is due, at least in part, to the now common practice of Internet bullying.

I also think it's terribly wrong if the advocacy group and any former employees put flyers on customers cars about the matter.

Mandatory tip sharing is illegal in Kentucky. So any requirement of any policy that incorporates a requirement to share tips is illegal.

http://www.lrc.ky.gov/krs/337-00/065.PDF

The questions is not about paying on-the-spot.

The question is having a policy when it's unlawful in the first place...and attempting to have wait staff pay others out-of-pocket & on-the-spot.

I sure hope that any cash due the wait staff gets paid to them.
I'm guessing not though.

CCinNJ


http://www.lrc.ky.gov/krs/337-00/065.PDF

Good job CC.

MilwFoodlovers


I sure hope that any cash due the wait staff gets paid to them.
I'm guessing not though.

 
Why would you "guess" that?  That seems pretty judgmental.

Thanks to all who urge witholding judgement til all the facts are in and presented by whatever authority eventually deals with the situation.
  The right of any consumer to do business with an institution is recognized and correct. BUT the condemnation of a business based on hearsay and one-sided arguments represents fauty thinking and leads to more serious demonstrations of poor judgement in the future.  Sit back, Take a breath, Let the forces of justice examine the situation, then respond. 
 Or in terms designed to educate the less thoughtful, Put the damn rope away, There ain't gonna be no hangin' in Louisville today.
That makes my Mayor's Crown a real collector's item, doesn't it ???

Thank you for providing the link. 
 
Maybe I am not connecting all of the dots here. The servers claim that all of their tips are on credit cards, so they have no money to "tip out" the bussers, bartenders, etc. Management enacts a rule that says that they have to carry money on their person when they begin their shift. I would have to see the new policy, but if it was written that a server must begin each shift with $100 cash, without making mention that it was for the purpose of tipping out others, then there should be no problem with the rule, yes?
 
The legislation that you linked to was so loosely written that a good labor lawyer would have a field day with it, anyway. A "tip pool," one could argue is one in which participants contribute to the pool and divide equally at the end of the day (like bartenders in a busy bar). The situation at Lynn's sounds like the servers were making the tips and stiffing the bussing staff, for whom tipping out from the serving staff is customary. Bussers don't earn tips of their own to contribute to a pool - they make their living off of the decades-long system of servers tipping out their bussers. I don't see that as a "tip pool."
 
Of course, if this is true, the irony of the situation is that it is often argued that their is a "greedy landlord" or a "greedy owner" at the root of all of these restaurant closings. In this case, if true, it would be the greedy employees, who chose not to share their tips with their bussers, as the root of the restaurant closing. A few employees bringing down an establishment that employs 50-75 people(?) because they chose not to properly tip out their own help. Good job.

mayor al


Thanks to all who urge witholding judgement til all the facts are in and presented by whatever authority eventually deals with the situation.
The right of any consumer to do business with an institution is recognized and correct. BUT the condemnation of a business based on hearsay and one-sided arguments represents fauty thinking and leads to more serious demonstrations of poor judgement in the future.  Sit back, Take a breath, Let the forces of justice examine the situation, then respond. 
Or in terms designed to educate the less thoughtful, Put the damn rope away, There ain't gonna be no hangin' in Louisville today.
That makes my Mayor's Crown a real collector's item, doesn't it ???

It would appear that the hanging's already taken place.

The Travelin Man


Thank you for providing the link. 

Maybe I am not connecting all of the dots here. The servers claim that all of their tips are on credit cards, so they have no money to "tip out" the bussers, bartenders, etc. Management enacts a rule that says that they have to carry money on their person when they begin their shift. I would have to see the new policy, but if it was written that a server must begin each shift with $100 cash, without making mention that it was for the purpose of tipping out others, then there should be no problem with the rule, yes?

The legislation that you linked to was so loosely written that a good labor lawyer would have a field day with it, anyway. A "tip pool," one could argue is one in which participants contribute to the pool and divide equally at the end of the day (like bartenders in a busy bar). The situation at Lynn's sounds like the servers were making the tips and stiffing the bussing staff, for whom tipping out from the serving staff is customary. Bussers don't earn tips of their own to contribute to a pool - they make their living off of the decades-long system of servers tipping out their bussers. I don't see that as a "tip pool."

Of course, if this is true, the irony of the situation is that it is often argued that their is a "greedy landlord" or a "greedy owner" at the root of all of these restaurant closings. In this case, if true, it would be the greedy employees, who chose not to share their tips with their bussers, as the root of the restaurant closing. A few employees bringing down an establishment that employs 50-75 people(?) because they chose not to properly tip out their own help. Good job.

 
Excellent post. Don't be surprised to find out that the involvement of Jobs With Justice turns out to be the proverbial straw that broke the camel's back in regard to the closure.  Once those flyers were placed on customers' cars, the owner may very well have said, "Screw it, I'm done with it" and shut the doors.

The Travelin Man
It must be all kinds of easy to sit in your living room and jump to conclusions about what may or may not have happened

The Travelin Man
a landmark Louisville restaurant has shuttered its doors, and, on the surface, it appears that it is due, at least in part, to the now common practice of Internet bullying

 
The end of your post should become acquainted with the beginning of your post.
 
I have no idea why Lynn closed her restaurant. I doubt there is a restaurant in existence that does not have disgruntled former and current employees. Many of them post on Yelp and elsewhere. If "Internet bullying" could close a restaurant we'd all be eating at home.
 
Forgetting, for the moment, the legality of the policies, there does seem to be a real practical problem with them. Lynn's collects credit card tips for the servers and includes them in the next paycheck. Yet in the meantime, servers are supposed to tip-out each night. They have to bring $100 to work to do that. They probably don't tip out the full $100 each night, but they might tip $30 or $40 a night. If they work multiple nights before they get paid, this means they have to lay out what, for servers, could amount to quite a bit of money before they get it back the next week in their paychecks.
 
Add to that the fact that they are paying taxes on the full amount they are tipped, even though a significant portion goes to other staff. And that staff receives those tips in cash, so do you think that's all being reported as income?
 
Anyway, who knows if any of that, or the employees complaints, have anything to do with Lynn closing. The timing is suspicious but perhaps the new policies she instituted reflects other financial troubles she is experiencing - these policies do result in Lynn improving her cash flow by holding onto servers tips for a week, and perhaps she was covering tip-outs before she started requiring servers to bring enough cash for tip-outs. Maybe not. But there ARE other explanations for her closing besides simply a snit over disgruntled employees.

The Travelin Man


Of course, if this is true, the irony of the situation is that it is often argued that their is a "greedy landlord" or a "greedy owner" at the root of all of these restaurant closings. In this case, if true, it would be the greedy employees, who chose not to share their tips with their bussers, as the root of the restaurant closing. A few employees bringing down an establishment that employs 50-75 people(?) because they chose not to properly tip out their own help. Good job.

 
But, but, but......... social justice,  (to wit: JwJ's core belief is that in order to be successful, workers' rights struggles have to be part of a larger campaign for economic and social justice.)

jman


This thread is an example of Internet Vigilantism.  Some of you immediately accepted the story on face value, even signing the online petition, while, thankfully, some of you said, "hey, not so fast".  I'm not trying to pin all of it on RF because there seems to be multiple sites that have responded to the "blood in the water".

In the time that I've been reading and posting  here at RF, I've learned some things:  Give some of you an opportunity to jump to conclusions, you're lined up and ready to jump.  If there are two sides to a story, you're ready and eager to take a side, regardless of any actual supporting facts.  I guess you could say RF is a microcosm of life.

I don't know what the real story is, and perhaps in time there will be an accurate and verified account of what was really taking place at the restaurant. 

Why did the owners close it?  Maybe, it's because the story is true.  Maybe, it's because of other reasons.  Hopefully, we'll find out. 

Exactly.

Bruce Bilmes and Susan Boyle


[
Forgetting, for the moment, the legality of the policies, there does seem to be a real practical problem with them. Lynn's collects credit card tips for the servers and includes them in the next paycheck. Yet in the meantime, servers are supposed to tip-out each night. They have to bring $100 to work to do that. They probably don't tip out the full $100 each night, but they might tip $30 or $40 a night. If they work multiple nights before they get paid, this means they have to lay out what, for servers, could amount to quite a bit of money before they get it back the next week in their paychecks.

 
I agree. That's why I wrote that perhaps the solution to the real problem (servers stiffing the bussers) was worse than the problem.  It seems to me that perhaps the problem could have been amicably solved by sitting down with those involved before instituting a policy that was problematic in itself.

I think the thread discussion is not mourning the loss of a Roadfood Classic, but treading into philosopical discussions of labor relations and legislation.
I suggest the thread, if it is to remain active, should steer itself back to the memories of exotic foods in a post-hippy environment.
 
If not we'll lock it up, as the fultility of beating a dead horse does not contribute to anything worth saving.

Bruce- 
 
I don't know. It would seem as though I put enough qualifiers in my statement that a reasonable person could believe that even I am not certain as to why Lynn's is closing. Moreover, I don't believe that a business closing is EVER tied to one single event. For all I know, Lynn's may have been having a period of slow business. She also mentioned in one online interview I read about the impending Obamacare legislation. Maybe that had something to do with it, too? I don't know.
 
To compare my "jump to a conclusion," which included reason and analysis to someone who rants "I'm never eating at Lynn's again" because I read somewhere on the Internet that Lynn is a mean, horrible, greedy no-good boss and I worked for a mean, horrible, greedy, no-good boss is a bit of a stretch.
 
As for the tip out situation (and, again, without regard for what is or isn't or may or may not be law), from what I have read, it doesn't seem like Lynn's had a very good procedure in place. I am close friends with a number of people who work in a similar service industry and, an all cash service industry, at that. Their cash tips are deposited in a secure locked box until the end of their shift, where they are counted and recorded and distributed back, after taxes are withheld, in a weekly paycheck. After their tips are counted, they are offered a line item by which they can tip out the remaining support staff, who also receive a paycheck with taxes withheld. The money is only properly taxed once (i.e. the tip out is a pre-tax event), so the government gets their share, the employees get their share, and the employer does the paperwork. So...there is a way to make this work.

Al, I apologize. I was typing while you posted. If I am too far off-topic, feel free to delete. Your call.

I think the topic remains... for a yet to be published reason, Lynn's has closed. The reasons for the closure are actions between the persons involved and only hearsay at this time to us (the customers). I will miss the fun, the interesting approach to many of the menu items, and the comradery of my RF friends while enjoying food at this ,now gone, establishment.

Gabe Bullard ‏@gbullard
Security guards are posted at Lynn's. Lights are on. A few people outside are crying.
 
from Twitter

I really hope she opens back up, the Pegasus Parade and other Derby Day events wont be the same without them. They made everything from scratch, I loved their waffles and pancakes with fruit and or chocolate chips, I also liked their grits, and I dont say that very often.

The Bourbon French Toast was my favorite...but the Hot Brown was way off from the Brown Hotel's version.
 
This afternoon while waiting for the NFL Playoff game I channel surfed into a "Man vs Food"  episode with Adam Richman making that French Toast with Lynn herself in a parking lot display of the menu items at the former Lynn's Paradise Cafe. 
Uncle G-  i do hope you're right in your thoughts on reopening.

mayor al


I think the topic remains... for a yet to be published reason, Lynn's has closed. The reasons for the closure are actions between the persons involved and only hearsay at this time to us (the customers). I will miss the fun, the interesting approach to many of the menu items, and the comradery of my RF friends while enjoying food at this ,now gone, establishment.

 
Unless there are major financial shortcomings or huge income tax liabilities, I expect that it will reopen even if the owner decides to get out.  I doubt it would be much of a problem to find someone to buy it IF inherited liabilities don't get in the way. 

Wow!  Closing up shop....security guards?  Maybe they heard The Travelin Man is coming to Louisville?
 
 

Latest.......
 
The restaurant’s chief operating officer, Patty Schnatter, also did not respond to a request for a phone interview but issued a statement that addressed the controversy:
http://www.courier-journa...radise-Cafe-Louisville
 
“For 22 years Lynn’s Paradise Cafe has been committed to working with our employees to create a positive working environment through the challenges of an ever-changing economy.
“We are disappointed to learn that a few former employees and third-party agitators have some disagreements with us at this time. The issues raised arise from personnel matters that we cannot and will not discuss publicly.
“We are reviewing all of the issues raised, we are listening to the concerns and we will respond at an appropriate time and in an appropriate manner.”
 
 
 

The Bourbon French Toast was awesome AL, anytime of the day it was filling and um... hit the spot! 
 
I havent been there in the past coupe of years, but it will be missed.

joerogo


Latest.......

The restaurant’s chief operating officer, Patty Schnatter, also did not respond to a request for a phone interview but issued a statement that addressed the controversy:
http://www.courier-journa...radise-Cafe-Louisville

“For 22 years Lynn’s Paradise Cafe has been committed to working with our employees to create a positive working environment through the challenges of an ever-changing economy.
“We are disappointed to learn that a few former employees and third-party agitators have some disagreements with us at this time. The issues raised arise from personnel matters that we cannot and will not discuss publicly.
“We are reviewing all of the issues raised, we are listening to the concerns and we will respond at an appropriate time and in an appropriate manner.”

While it is not clear from that particular Courier Journal story, the quote from Patty Schnatter was made before Lynn's closed, and referred to the labor dispute, not the closing of Lynn's.