RE: Need Advice for marketing to restaurants
Sat, 08/23/08 12:26 PM
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I understand your situation, and I feel your pain. Well, I should say I was once in your shoes.
When I started my cosulting business, I did alot of cold calling, and learned many things.
Cold calling does not always work well, for restaurants. You may catch the owner busy tending to the many tasks of operating a restaurant. Since (most of the time) you will have a seat at the bar, or dining room table, there are usually many things going on around you, that serves as distractions for your sales presentation. So, in the end, you get partial attention, and usually a request to leave a packet of information , so that person can look it over, when he/she gets a chance, to do so. In sales, the best chance you have to close a deal is when it is fresh on the mind of a prospect. Most of the time, any literature you supply will be forgotten about, or placed somewhere on the bottom of a pile. When you follow up, the owner may not even remember much about the meeting, and say sorry, I am not interested.
Many times the owner is not the decision maker in these matters. Many assume (and it makes sense) that the owner of a restaurant makes ALL of the executive decisions. This is not always the case. This is part of my unique business. I am a restaurant consultant for several busy restaurants in the NYC metro area. My clients are restaurant owners. Some of them contract my services to handle all of the executive business decisions such as advertising, marketing menu design, promtional display from liquor companies, staff hiring/training ect. because they have a hands-on job within the restaurant (cooking, supervision of the kitchen) and they have no interest or time to handle other things.
Some owners just like to be owners. Their ownership is strictly a financial investment, and they outsource all of the tasks and decisions. They enjoy being the host, and know little about what makes their restaurant "tick" in terms of a daily operational standpoint. It is all about the bottom-line. They have a vision, and a concept they wish to be executed, but leave all of the details & decisions in terms of operational responsibilities to others. They read results by profit reports.
So, the true decision maker, is not always clearly defined.
It is hard to capture and keep their attention while in their own environment.
When I first started out, I learned by trial and error. I realized these things I mentioned, and developed ways to save time, for myself and my prospects.
I hosted an event, in a conference room at a very nice hotel. I went through the NYC & NJ Zagat, and invited 1000 reataurant owners to my sales presentaion. I knew if I invited 1000, maybe 200 would RSVP that they would like to attend. Out of that 200, I figured maybe 50-100 would actually show up.
The presentation was on a Monday morning. Coffee, tea, juices, pasteries, and fresh fruit were served. It was very nice.
I made my presentation, and handed out nice cards (the size of a large index card) for their feedback and contact information. I asked them all to fill the cards out, and return them to me, before leaving. It was GREAT. They were all looking around trying to figure out what other people were writing. I had such success, that many not only expressed interest in my services, but quoted a much higher offer, than I had envisioned. With the cards, I could determine MY best course of action, and best potential clientele.
Today, communication is much about email. If you are not interested in hosting a sales "event" there is always the email option. For a restaurant owner, reading email, is the time that they are away from all of the excitement of the restaurant. At the end of the night, many will go home, or sit in their office,unwind, and read email. So, if you go directly to restaurant website addresses, there is usually a place to contact them via email. There is no assurance that the email will go directly to the owner or decision maker, but most times if email does not go directly to the owner, it goes to someone with some authority in the business. It can be forwarded to owner/decision maker, easily. It is the opportunity to reach several potential prospects, without being there in person.
When you send emails, do it late in the evening, on Sunday or Monday. Request a response, so you can eagerly follow-up on prospects, or "take them off your list".
By the way, 350 people showed up to my event. OY!! I not only had my foundation of business, I found myself being able to select the best opportunities for myself. There were even a few bidding wars, when clients found out that my "dance card" was full. I do not have any business partners and the only employee I have is an assistant who handles my scheduling, paperwork, mail, messages, ect.