POS systems

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hella good tacos
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2014/03/06 23:51:17 (permalink)

POS systems

Again, NOT A FOOD TRUCK THREAD
 
I am 3 days into our new diner.
 
We currently have an old style register and i am VERY unhappy with how people are ringing in tickets.
 
Looking for a POS system that will allow multiple users to ring in tickets under their own individual id's.

I need only one server station with Credit cards and receipt printer and one kitchen printer.
 
anybody have any suggestions?

I am fairly tech capable and willing to self install something on ipad or via linux on a computer.
 
I am trying to minimize cost and would like to avoid costly monthly fees.

 Unfortunately i am finding square is not going to be able to keep up with me in this environment 
#1

20 Replies Related Threads

    Foodbme
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    Re:POS systems 2014/03/07 01:19:57 (permalink)
    POS Equipment Superstore- Give them a call and tell them what you want your POS System to do for you & they'll fix you up
    http://www.posworld.com
    #2
    edwmax
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    Re:POS systems 2014/03/07 09:24:51 (permalink)
    Since you are tech savvy, you could try this out until you know exactly what you want and need in a POS.   The program is full features & FREE. 
    http://keyhut.com/pos.htm
     
    Look at http://keyhut.com/postip8a.htm#rest for info to setup the program for use in a restaurant.
    post edited by edwmax - 2014/03/07 09:53:25
    #3
    Buck & Vi's
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    Re:POS systems 2014/03/08 06:38:03 (permalink)
    You say you are "very unhappy with the way people are ringing in the tickets" is it the servers or the system? whats wrong?
    post edited by Buck & Vi's - 2014/03/08 06:39:24
    #4
    JayL
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    Re:POS systems 2014/03/08 23:48:00 (permalink)
    You have multiple people ringing in tickets on a manual register with no way to track users? 
     
    Recipe for disaster.
     
    Either get a POS or have ONE person responsible for ringing ALL tickets. 
     
    If you are a small place (or even a mid-sized one), I believe there are some Ipad/pod based POS apps available.  I've seen some, but I'm not experienced with them. 
    #5
    hella good tacos
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    Re:POS systems 2014/03/09 06:02:13 (permalink)
    Buck & Vi's

    You say you are "very unhappy with the way people are ringing in the tickets" is it the servers or the system? whats wrong?

    The problem is too many people touching the register with no accountability.  I have already addressed this by eliminating all servers from touch the register and assigning myself, my wife, or our daughter as the ONLY person to close checks. Essentially i have asked them to leave the checks at the table with the prices on them so whomever rings can know what was charged and then we staple the closed receipt to the ticket for review at the end of the day.
    A POS system will help us with making each person accountable for their own cash and eliminating people not charging the correct prices for food.
    Foodbme

    POS Equipment Superstore- Give them a call and tell them what you want your POS System to do for you & they'll fix you up
    http://www.posworld.com

    Thanks i looked at their website and will give them a  call monday
    edwmax

    Since you are tech savvy, you could try this out until you know exactly what you want and need in a POS.   The program is full features & FREE. 
    http://keyhut.com/pos.htm

    Look at http://keyhut.com/postip8a.htm#rest for info to setup the program for use in a restaurant.

    If it were just me and my kids i'd be happy to use a dos program.  I have used them in other fields like financial fields.  my problem is i need something with a simple GUI like a touch screen with each server having their own number to login that keeps them accountable.
    #6
    hella good tacos
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    Re:POS systems 2014/03/09 06:07:00 (permalink)
    JayL

    You have multiple people ringing in tickets on a manual register with no way to track users? 

    Recipe for disaster.

    Either get a POS or have ONE person responsible for ringing ALL tickets. 

    If you are a small place (or even a mid-sized one), I believe there are some Ipad/pod based POS apps available.  I've seen some, but I'm not experienced with them. 

    Yes. i put an end to this immediately.  Me, my wife or my daughter are the only people touching the register. 

    previously, They were closing out the checks at the register before they delivered them  to the customer.  We have had a few days with this new system and there have been a few bumps- people sitting around waiting because the server forgot to drop the check or people insisiting on getting the receipt first "like they always have."  But, it is definitely working and we are definitely happier.
     
    I want a pos system to track  sales of items and to make servers accountable for what they sell. I also want to get them on a system where they carry their own bank and cash out at the end of the day.  I am just trying to find something we can afford and that fits our needs.
    #7
    edwmax
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    Re:POS systems 2014/03/09 09:29:08 (permalink)
    hella good tacos

       ....
    edwmax

    Since you are tech savvy, you could try this out until you know exactly what you want and need in a POS.   The program is full features & FREE. 
    http://keyhut.com/pos.htm

    Look at http://keyhut.com/postip8a.htm#rest for info to setup the program for use in a restaurant.

    If it were just me and my kids i'd be happy to use a dos program.  I have used them in other fields like financial fields.  my problem is i need something with a simple GUI like a touch screen with each server having their own number to login that keeps them accountable.

     
    This is a DOS program running in a windows shell. The window can be minimized to access windows desk top & other programs.  No different than other windows programs.     ... It can be setup so each server or cashier must enter his ID to enter or close a ticket.   But with multiple users and one POS, you have no way of tracking till shortage.   ... However, you can set up a system just for the server to enter and print tickets for kitchen & the customer and a separate closing registrar.  Then only one person close tickets and collect money.
     
    You are right the POS does not have a touch screen setup (I have to check this more).  You could set up a register menu with bar codes.    Then enter items with a small hand scanner and minimum or no touching of the keyboard.  AND, by the way there are keyboards that are spill proof and have a solid top surface.
     
     
    #8
    Puddlejumper06
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    Re:POS systems 2014/03/09 18:13:37 (permalink)
    First, you have made a very wise decision to bring in more cash accountability. Cash accountability is still achievable with old cash registers, it does take more over sight on management to accomplish, but it is doable. I was a Loss Prevention officer for a drug chain for years.
     
    I have been looking at POS Lavu for an iPad pos driven system. You can use iPods and iPhones to place orders, ring transactions on an iPad. Very reasonably priced too, IMO. I admit I am partial to Apple products. They seem to have fewer hardware and software issues. Not perfect, but do seem to be better quality. Quickbooks for Macs is an issue here, so may need a second PC anyway for Quickbooks, if that is what you use. Worth checking out anyway.
     
    There is also Point of Success for Windows PC's I have read good comments on.  
    #9
    fishscale28
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    Re:POS systems 2014/03/10 15:01:12 (permalink)
    I run with Revel POS and am very happy.  iPad based POS with as many counter and kitchen printers as you wish, register, stand, built in gateway for CC processing, can do Kitchen Display Systems (KDS), etc.  Wasn't the cheapest thing but well worth it.  Full functioning reporting via fully updated web interface, built in inventory, record keeping, all that jazz...I have plenty of friends who run POS Lavu and it's come along way, but Revel is by far much, much better
    #10
    splashinfotech
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    Re:POS systems 2014/03/13 07:31:58 (permalink)
    Not sure if you have got the solution to your requirement, however there are many ready to use POS software available in the market for restaurants. There are even companies that can create customized POS software for you, based on your specification and budget... You can get more details on Restaurant POS System on the below link.. Check out.. 
     
    Cathy
    #11
    hella good tacos
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    Re:POS systems 2014/03/15 22:15:14 (permalink)
    Thanks to all of your input.
     
    I narrowed down my choices to revel and ambur.
     
    I think we are going to roll with Ambur as there are fewer fees and similar platforms.
     
    they both have everything we need and want in terms of accountability and stock management.
     
    thanks a ton ALL of this was useful info.
    #12
    Foodbme
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    Re:POS systems 2014/03/17 22:08:43 (permalink)
    splashinfotech
    Not sure if you have got the solution to your requirement, however there are many ready to use POS software available in the market for restaurants. There are even companies that can create customized POS software for you, based on your specification and budget... You can get more details on Restaurant POS System on the below link.. Check out.. 
    Cathy

    Cathy - FYI,
    Since you're a Newbee, you won't be able to post links & Websites etc. For a while. After you've made some legitimate posts, you'll be able to add them. This is done to limit scammers.
    Anyway, Welcome to Roadfood.
    Read this: http://www.roadfood.com/Forums/Rules-of-Conduct-PLEASE-READ-m69391.aspx
    
    post edited by Foodbme - 2014/03/17 22:14:45
    #13
    hella good tacos
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    Re:POS systems 2014/04/01 12:27:15 (permalink)
    Update:
     
    haven't purchased anything yet.
     
    Just got a call from a rep that offered to sell us a system with Leaf.
     
    I am going to hear him out before i make a final decision, but my head is leaning towards ambur at this point.
     
    No service fees. Credit card processing fees are comparable to what i pay with square.  

    now i just need to see where the money is going to come from 
    #14
    fishscale28
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    Re:POS systems 2014/04/03 00:39:45 (permalink)
    How is ambur with updates for their software and service/troubleshooting?  I know the monthly fee is a pain but the constant updates and super quick troubleshooting goes a long, long way.  And POS systems are known to be a fickle (goes for them all-Aloha, Micros, POS Lavu, Revel, etc.).  I chose Revel because they have great service, updates are swift and often and they have their integrated merchant service through Mercury and they do the same 2.75% as square and the others.  
    #15
    hella good tacos
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    Re:POS systems 2014/08/06 21:06:28 (permalink)
    So far so good with Ambur, i am mildly disappointed with it.
     
    we made the switch about mid june.  It does have the open ticket and multi user functionality i wanted.  It allows our servers to carry a bank, which i wanted.
     
    The few things i don't like are the lack of access from devices other than IPADs.  If you want to access your information on a computer in an office or from home forget it. 

    Also their reporting is screwy.  I have to run reports for ALL employees in order to check out one.  It's a complete waste of paper and ink.  Their support is a bit weak, at least in my experience. I have gotten the same young girl on the phone and she knows NOTHING about restaurants and what i am trying to make the device do.
    Our menu has a lot of a la carte items and the modifier options are not trackable. I can charge say .50 to add sour cream to an item, but i cant run a report that tells me how many times i sold that modifier....
     
    you have little to no control over the way which tickets print in the kitchen which creates some issues, but luckily its mainly me in the kitchen.  It would help us to be able to determine the order modifiers print on each item, as of now they print alphabetically.  I also cannot order multiples of a modifier so if say someone wanted double sour cream on their tacos i have to create a separate modifier for it.... Pretty soon there end up being an asston of modifiers... it gets messy!
     
    Any how, i had a hard time getting feedback from people i knew who were running the app and wanted to give some of you feedback who might be looking into something.

    I am already considering switching to revel or bread crumb if i cant get what i need from the developers of this app...
     
    I'd call them and provide them with specific things you want to be able to do before you purchase it.  The videos and emails were a bit deceptive in my opinon
    #16
    fishscale28
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    Re:POS systems 2014/08/12 17:36:38 (permalink)
    I'd go with Revel-you'll be a happy camper.  I'm over a year into with them and am quite satisfied. I've also turned a few other business owners onto them and they're happy as well.  Let me know if there are any specific questions 
    #17
    hella good tacos
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    Re:POS systems 2014/08/13 21:53:33 (permalink)
    fishscale28
    I'd go with Revel-you'll be a happy camper.  I'm over a year into with them and am quite satisfied. I've also turned a few other business owners onto them and they're happy as well.  Let me know if there are any specific questions 


    We have essentially an A la carte menu.
     
    Does Revel have anything to say assign items to a seat?
    The way i have it setup in ambur is working, but making it difficult to track sales.  this system does not track modifiers.
     
    Also how is the reporting with revel?  I seem to remember that revel does have a cloud system you can access from a computer like say in your office....
     
    i am sure more will come later
     
    Josh
     
     
    #18
    fishscale28
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    Re:POS systems 2014/08/14 21:32:02 (permalink)
    Yes you can set it up to have seat positions and their respective orders.  There's a lot of flexibilty for you to set it up to exactly what your needs are.  The reporting is great and the backend is actually meant to be used on a computer.  You can certainly make changes on an ipad (new buttons, change prices, etc.) but it's a lot easier from a computer.  It also has an offline mode so you can work a whole service without having to be connected to the internet.  In case it goes down, etc.  I love the reporting it's very in depth and you can have in go into all the order details, special requests, open item rings, modifiers, etc.  
    #19
    farmstander
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    Re:POS systems 2014/08/16 13:41:30 (permalink)
    any disappointed or pleased with Shopkeep?
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    ATruckInTucson
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    Re:POS systems 2014/08/27 12:39:42 (permalink)
    I'm using shopkeep, and it allows for what you're asking for. We haven't launched yet (1 week from today!), but i've been setting up the POS and running through every possible scenario I can think of and it seems great so far. Itunes has lots of positive reviews of shopkeep, and the account rep has been really helpful  

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