Originally posted by John A
I'm with RubyRose. At first I refused to use them but now I avoid all of the people that hate them and get in & out much faster.
I also found that they saved me an incredible amount of time, due to long waiting lines at the manned registers and no lines at all at the self check-outs. I used these self check-outs at my "old" Shop-Rite with no problems whatsoever.
Then, a few months ago, a new, larger Shop-Rite opened much closer to my house, so of course, I began to shop there. Well, as it turned out, the self check-outs at the new Shop-Rite were riddled with problems from day one. In most cases, the attendant who monitors the four self check-outs was able to rectify the problem without any real delay. Then, in February, I had a more significant problem with these registers, and I began to question whether they were actually saving me any time.
Finally, in early March, a major screw-up at one of these registers resulted in no receipt for me, plus double-billing on my credit card! The store did make good on the overcharge, but the Ass't Mgr with whom I dealt told me, "I really need to give these IBM people their own office here at the store, because they are here about 4 times each week to repair these registers". He also told me that he, personally, would never use these devices because of all of the problems that he has observed and dealt with. At that point, I decided to stop using these devices.
A few days ago since I had some extra time, I did use the self check-out again, as an experiment. Luckily, there was no problem--but I am still a bit wary of them after a few bad experiences.