When to complain?
Suds and I travelled for lunch yesterday, try a restauant we had heard good things about. I ordered a daily special, Lobsta Scampi, which had the worst lobsta I've ever eaten; flavorless and like eating rubber! I usually don't complain; I just don't go back, but, having heard good things about this place, I did. They took the dish back to the kitchen for the cook to try and he got on the phone with his supplier. They picked up our tab and we left a heafty tip. We were really impressed with how they handled it. Too often restaurant owners/ managers take offense when a patron complains, which is why we usually don't bother...I am curious to hear from the pros here, wether or not they really welcome complaints?