Hey folks,
I hate for my first post to Roadfood to be a warning of where not to eat, but I thought it was my duty to give folks a heads up. I am originally from Mass, and spent a lot of time in Falmouth on the cape, but it has been a few years and my roadmemory has faded a bit as far as giving suggestions of where to eat. Betsy's diner in downtown Falm has great breakfasts and it is a real diner which is a plus, I would have recommended Shaws on the rotary- you ordered at the counter and picked up your tray full of fried and it was just great, but alas my sister tells me it is not like that anymore (see below) -- I WILL give her the link to this forum so hopefully she can find someplace redeeming next time she is down there!
As far as the warning goes, I just received this email from my sister Pam who spent some of Memorial Day Weekend down the Cape. The weekend ended on an extremely sour note because of their experiences at the restaurant below, so I thought I would give a heads up to anyone who might consider eating there. Don't!
To add to the story, my mother and her Sweet Adeline pals went to the same restaurant 2 days after Pam (she had not seen the email) and they too had a miserable experience, slow and clueless service and a truly surly attitude from everyone - especially the MANAGER. (Pam, who had been in the food/bev industry for a long time was going to alert the management to the fact that they were losing tables full of folks, only to be informed that the rudeness was stemming from the manager himself.)
We are not really a complaining family, but wanted to give a heads up to folks so they do not ruin their visits to Cape Cod this summer!
She writes


:
Dear Friends,
As a service to you all, we are warning you to steer clear of the Pilot House Restaurant in Bourne (at the Rotary). It used to be Shaw's restaurant (which was great), located next to the big tugboat with "Grandma's Pies". We had the unfortunate experience of eating here this past Sunday evening, May 29.
Not only was service SSSLLLLOOOWWWW, and disorganized, they were uncaring and rude. We almost walked out twice, but decided to stick it out - our mistake. Every table around us was suffering, too - we all bonded in misery.
I won't bore you with all the details (it'd take 5 pages), just imagine the worst and you're only half way there. The icing on this cake was the so-called "manager"... instead of trying to please his guests, he yelled at them when they complained and told them they were "wrong" ... He was absolutely the most unprofessional restaurant worker I have ever encountered (and having worked in the business for quite a few years, I speak from experience).
As I know you are all people who may spend some time on the Cape this summer and may have occasion to eat out ... I felt the need to warn you to stay FAR away from this place. It'll ruin your day.
In addition to the 20 or so friends this email is going to (BCC'd for your privacy), we are cc'ing the restaurant.
Thanks for listening, and pass the word ...
PS - I still don't know the answer to the simple question I asked, "Do you have ice cream?".