Guess I've been lucky, but I usually get pretty good scrambled eggs when I tell 'em how I want them done. In fact, my experience has been that places tend to overcook "fried" eggs more so than "scrambled."
I don't like my fried eggs with ANY brown, crispy bottom or edges.
But, like you, I prefer my scrambled eggs fluffy.
Of course, when I fix my eggs myself, they are PERFECT!