It pains me to do this, since I've said so many good things about the place, but I had the worst dining experience of my life at Boston Butz yesterday. It was the first time in 35 years on this planet that I've walked out of a place without taking a bite.
I've always said the place runs a little slow, so we alloted one hour to eat at 4:45, which should've been well before Saturday dinner rush. So we only see two people there, one server and one cook, and the cook tells us to have a seat anywhere. We thought the server saw us, but after 10 minutes I went back up front, played dumb and politely asked if they wanted us to order up front.
Even though it's not hard to see into the dining room and a couple of high school-aged boys had also sat in the indoor dining area, they both apologized and the server took our drink order. He started to leave and we told him we knew what we wanted for dinner already. So he pivoted and took our order.
30 minutes later, he came back and said the barbeque flatbread (which they call a pizza, but anything with BBQ sauce really isn't) was the reason for the hold up. He turned to walk away and Cathy asked if we could get our Boston fries appetizer in the meantime. He said sure. Five more minutes passed. He came back and said they overcooked them and they had to be redone.
Five more minutes passed, and I told Cathy if the food wasn't out in five more minutes we were paying for our pop and leaving. As the fifth minute elapsed and I was reaching into my pocket, my burger came out. No fries, no flatbread. I asked if at this point I could just have a box for mine and a check, since we were out of time.
At this point we went up front, they said they were just going to charge us for the flatbread, which was $4.50, and we stood in the lobby for a few minutes. Finally we asked if the flatbread was ever going to be ready, and the cook said it was about five minutes away. We said we didn't have anymore time and could they pull it early.
She said the fries in question were given to the wrong table, contrary to what the server said.
The cook apologized, saying she got slammed all at once, but when we walked in, there was all of one table outside. The teenagers were the third party to sit down, and three other groups came in after we'd sat down.
I don't know if we'll ever go back -- we go up for Miami hockey games and this is always one of our primary stops in the winter -- but we're definitely not going back the rest of this season.
We've put up with slow service there before, but this was the worst service I've ever had in my life. Unless you really want to waste a lot of time, I can't recommend going there anytime soon.
Very disappointing because the food really is good. If they hadn't comped most of the food I'd never even consider going back.
post edited by Bonk - 2010/10/11 15:19:38