Ice Cream Man
I guess it all depends on what one considers a "good owner" to be, but sure, some may choose to not spend time reviewing customer feedback. Their restaurant, their rules.
In terms of 'is there a market for our product?' I can answer unequivocally: yes. Restuarants (and more) have been using Comment Box and have found it to be beneficial to their business (and their customers). Just to be clear -- this is GT from Comment Box, not 'Bei' who initially started this thread - two different people and two different products. We're in Toronto Canada and Bei is in Huntsville AL
Customers and owners alike have the option to ignore the opportunity to leave feedback. With Comment Box, one thing we kept a focus on was simplicity. Nobody likes filling in long surveys. My eyes are glazing over jut thinking about it. In fact, you have pretty much lost someone if you ask anything more than two
questions. We set things up so that owners have the option to ask users to rate up to two categories (say Food and Service) out of 5. Customers use their mobile phone / iPad etc and within a couple of taps they have left feedback. 2 questions. Done.
Actually, they are not even questions -- they just rate Food and Service from 1 to 5 by tapping on the corresponding number.
They do that the option to leave more comments... but only if they wan
t. Also at their option: they can leave their email address if they want to win a prize (but that is only switched on if the restaurant owner wants it on)
But yes -- you are right about some owners. They can get all the customer comments in the world and it is not going to make a lick of a difference. And like you say, they will be out of business within a year.
PS, your username is not a reference to the Van Halen song by the same name is it? If so, that is pretty cool.