Re:What is your drinks refill policy
3 to 4 refills for the average customer! Wow! You sure? I tend to drink a lot of liquid, and even I usually reill only once. Maybe twice on the hottest days. If a place started chaging for refills, I might not come back. At some places such as Waffle House and Huddle House, not only do they refill me there, they almost always ask if I want a refill "to go".
I suggest you get cheaper cups and/or raise the drink prices if you really have customers doing 3 or 4 refills. Free refills are pretty much the expectd norm these days.
If the drink price was raised, as a customer I honestly would not likely even notice. Charge me for a refill (of cheap syrup and water), and boy you'll get my hackles up. That's my honest opinion.