Re:Dumped my Verizon DSL...
If any other service than Comcast was available, I would take it. But it's not. Sure, I have options for TV (Dish and DirecTV), but if I want high speed internet, it's Comcast or nothing. Phone lines are too old and we're too far from the CO.
Why do I detest Comcast? The Grand Rapids area has something like 300 techs. I know more than 20 of them by name, on sight, and can recognize at least another ten without having their name readily available. I am in possession of three supervisors' personal cell phone numbers, one for each shift. At one point, I actually made cupcakes for Jerry's daughter to take to school for her birthday because his wife was in the hospital. No one should EVER be that familiar with the cable company's service technicians unless they work there.
Don't get me started on their "new and improved" phone service, either. You call, you get to talk to a computer. You no longer have to press buttons, you get to answer questions generated by the computer. The only way to get around it is to either let out a string of curse words to make a career Navy man proud in answer to every question, or just keep saying repeatedly "I need to talk to a person." Swearing is quicker...you usually get transferred to a person after the third question. Then it's always a minimum of five minutes on hold before someone picks up. That person rarely, if ever can claim English as a first language. They also are incapable of doing anything out of order on the troubleshooting flow chart. Typically, I know more about A/V and computers than they do.
I use them for internet and TV only (my theory is they keep wanting me to get their phone service so when my connection goes out I can no longer call them multiple times per week to fix it), a non-digital, non-premium TV package they don't advertise and may or may not even still exist. Channels 2-28 only (networks, several shopping, two religious, a public access, and several that no longer show anything), and I pay them $86.99 per month.