1) A claim of "no responsibility" does not absolve them of liability.
In their accepting your car they, in their exclusive judgment, deemed it suitable for their equipment and personnel. In so doing they issued an implicit warranty that they would return it to you washed satisfactorily and
2) You need to speak with the owner, not a "manager".
In 1982 a carwash employee tore a low-profile Pirelli off my just purchased 1982 Volvo Turbo Coupe - and damaged the mag rim. The manager was useless; he put on the spare, left, and came back with a Firestone tire on my damaged rim. There were "words"; I called the owner at home and he agreed to pay for a new Pirelli and rim - nearly $900.
This week my wife took her new (this Summer) Lexus for a complimentary wash at our dealer. Evidently, one of the wash crew had something on his person - probably a belt buckle - that scratch both the tailgate and a wood piece on the interior. The Princess didn't notice the scratches until after she pulled into the garage at home.
Next day, she went back to the dealership and asked to speak with the Service Director. He agreed to replace the scratched wood piece and buff out the paint scratch. When she returned (in her complimentary Lexus loaner) she found that they had just applied touch-up paint. She called in the Service Director who immediately agreed to repaint the entire tailgate. When she mentioned (from prior experience) that repainting harms the trade-in value he wrote a letter he said to present the dealership in the finance office after
you negotiate and get the highest trade appraisal and their 'best total deal on the new vehicle': "Add $1,000 to the ACV of Mrs. Metro's car. The re-paint on the tailgate was our fault
This dealership is the only new car dealer ever to have won the "Malcolm Baldridge Award
". Now I see both why and how.
post edited by MetroplexJim - 2013/11/17 18:35:36