It could be that the owner knows his customer base so well that he felt like his customer would appreciate his explanation on how government action caused the bottom line price to the customer to increase.
Thank You for getting the point.
Most customers don't have a clue what it costs to run a business.
As the customer in the original post states, " One critic on the review site, Yelp, claimed: “It’s not MY responsibility to take care of YOUR employees’ healthcare. It's Yours!"
To which I would respond, "You are correct sir. And that's what I'm attempting to do but the costs of complying with Federal Regulations that have increased my overall costs have gotten to the point that I cannot meet my assumed responsibility to provide adequate coverage for my people without raising prices. I control every expense that I can control. When I have cost increases that I cannot control, then I have 2 options.
OPTION ONE is to raise our prices as little as possible to offset uncontrollable costs and keep 50 families employed, pay my rent and meet all my other obligations and continue to provide high quality food & service.
OPTION TWO, I can close the business and put over 50 families out of work, forcing them to go on unemployment and let you, and YOUR government take care of their medical expenses.
In order to do Option One, I need to raise prices since I've done everything imaginable to reduce all my costs.
Option Two is much simpler - Just Shut 'Er Down.
Option Two means My employees are no longer my responsibility-----THEY'RE YOURS!
Since you pay the taxes that fund all the "Social" programs for the unemployed, They Are now YOUR Responsibility. You spend the sleepless nights worrying about how you're going to take care of them. "
My Second reason for creating the letter is that is a better alternative than just tacking a Surcharge on the check and pissing every customer off.
GOD BLESS AMERICA!
<message edited by Foodbme on Wed, 02/19/14 12:09 AM>