And the response from Rednar's......
Thank you for writing. As one of our valued customers, your comments, both positive and negative, are important to us. You may be assured that Mr. Redner personally reads every letter and then passes it on to the appropriate staff person. We will try to address problems as quickly as possible and we will share all of your comments with the appropriate employees.
Redner's take a great deal of pride in all the products we sell and we maintain a high standard when selecting our vendors and manufacturing partners. Only quality products are used in the manufacturing of a product that bears the Redner name or is used for our fresh meat/poultry and seafood products. Maintaining this high quality of our product is imperative for our continued success and anything that is not to such standards is not offered within our stores. Redner's has and always will provide a safe, high quality product for our consumers. Our products are all USDA approved and contain only natural ingredients.
Some recent media reports have created a troubling and inaccurate picture of ground beef, particularly in their use of the colloquial term "pink slime." The correct term for this product used within some ground product is, boneless lean beef trimmings (BLBT). According to the American Meat Institute; "Boneless lean beef trimmings (BLBT) is a safe, wholesome and nutritious form of beef that is made by separating lean beef from fat. To make the product, beef companies use beef trimmings, the small cuts of beef that remain when larger cuts are trimmed down. These trimmings are USDA inspected, wholesome cuts of beef that contain both fat and lean and are nearly impossible to separate using a knife. When these trimmings are processed, the process separates the fat away and the end result is nutritious, lean beef. It's a process similar to separating cream from milk." For more information on this product, you may reference the following website;http://www.meatmythcrushers.com
. Boneless lean beef trimmings it is used by our supplier of raw ingredient for ground beef and commonly used by all major beef suppliers to many national grocers. Our stores produce fresh ground beef each day and may utilize course ground beef raw ingredients that contain boneless lean beef trimmings. I can affirm that boneless lean beef trimmings is not used within the manufacturing of Redner's, frozen ground patties. I wanted to present this information to you so that you can make the correct choices surrounding your food purchases. If at any time you wish to have a whole piece of beef, freshly ground for you, please inquire with our meat manager or store director and they would be happy to accommodate your request.
We always stand behind the quality of our products and will work to ensure you are 100% satisfied. If at any time you are not satisfied with any item purchased from our store please return it with proof of purchase and we will be more than happy to exchange the item for another item of equal or lesser value or issue you a full refund. Should you not be provided with prompt and courteous service from an associate, please find our store director and she or he will rectify the matter immediately.
We will continue to work hard and serve you with the best groceries, prices and service we have for over 42 years. Thank you again for your comments. If you wish to discuss your concerns please feel free to contact me.
Eric B. White
Consumer Communications Specialist
Redner's Markets, Inc.
#3 Quarry Rd.
Reading, Pa. 19605
Troubling and inaccurate? If the stuff is so damned good for you, PUT IT ON THE LABEL!