screwed at KFC

in a small way but,
went to the local KFC for the 8 piece for $8 deal (all original, not that grilled crap).
my wife wanted 1 biscuit
on the menu board it said 1 bisquit is 49 cents.
the person who took our order hit the button on the cash register for 1 bisquit
it rang up at 50 cents +tax
not 49 cents + tax like it said on the menu.
I asked why. she said it always does.
I bit my tongue
think about it, if every KFC in the world does that, how much more are we getting screwed out of ?
I know its only a penny, but think about it. do the math. how many more millions are they making by screwing the customers that don't pay attention to things like this?
WAKE UP AMERICA!!!

It's possible it was just the cash register in that one location, and not every restaurant they have.  Good point, though.

  They have to charge an extra penny to make up for that guy who always tries to buy one of the 89 cent burritos at Taco bell for 88 cents.

Ha!

It makes you wonder if the manager or franchisee rotates food stock, checks expiration dates and checks temperature of freezers and refrigerators.

Well, if you wish to twist the knife a bit, print out two copies of this form:
http://www.myfloridalegal.com/consumercomplaint.pdf

Take it down to the KFC, ask for the manager on duty, explain the false advertising, which is against Florida law, then hand him or her the consumer complaint form. If they blow you off on the spot like the order taker did, pull out the second copy and tell them you are turning them in.

David_NYC


It makes you wonder if the manager or franchisee rotates food stock, checks expiration dates and checks temperature of freezers and refrigerators.

Well, if you wish to twist the knife a bit, print out two copies of this form:
http://www.myfloridalegal.com/consumercomplaint.pdf

Take it down to the KFC, ask for the manager on duty, explain the false advertising, which is against Florida law, then hand him or her the consumer complaint form. If they blow you off on the spot like the order taker did, pull out the second copy and tell them you are turning them in.

 

Threatening to file complaint to the A.G.'s office over a one cent overcharge.
Let alone carrying around 2 copies of the form to wave around.
as Styx sang, "T-T-T-Too much time on my hands"
 
And I'm sure that the A.G.'s office will get their investigators right on that one.
Probably frame it and hang it in the men's room while laughing untrollably.

I used to like KFC, but our new local one always messes up the order and the chicken is scrawny.  I just stay away.  I can get a whole hot rotisserie chicken at Kroger's for under $5.  I wouldn't waste your time complaining --- I'd just go elsewhere.

Andrea

David_NYC


It makes you wonder if the manager or franchisee rotates food stock, checks expiration dates and checks temperature of freezers and refrigerators.

Well, if you wish to twist the knife a bit, print out two copies of this form:
http://www.myfloridalegal.com/consumercomplaint.pdf

Take it down to the KFC, ask for the manager on duty, explain the false advertising, which is against Florida law, then hand him or her the consumer complaint form. If they blow you off on the spot like the order taker did, pull out the second copy and tell them you are turning them in.

Beautiful!!!!

On the other side of this...my local Subway has a Tuscan Chicken Sub...I enjoy it...and the menu board says its $6.50...but when the girl rings it up, its always $6.00...with tax $6.36....

some taketh, some giveith away....

Niagara
Threatening to file complaint to the A.G.'s office over a one cent overcharge.
Let alone carrying around 2 copies of the form to wave around.
as Styx sang, "T-T-T-Too much time on my hands"
 
And I'm sure that the A.G.'s office will get their investigators right on that one.
Probably frame it and hang it in the men's room while laughing untrollably.

It would probably not even be necessary to file a complaint with the A.G. Handing a official form to even the lowest level of management should be sufficient to emphasize that false advertising is not permitted conduct.
 
Unfortunately, the only thing some franchisees of Yum Brands understand is force.
After this multiple location franchisee dragged its feet:
http://www.youtube.com/watch?v=su0U37w2tws
the NYC Health Department went on a rampage and shut down most every other franchise this operator had for health violations.

<<Handing a official form to even the lowest level of management should be sufficient to emphasize that false advertising is not permitted conduct. >>

Or, they may just file it in the pile with all the rest of the official forms they have been handed...

  I think sk bob should hire a lawyer.  This is serious business.

I can see where sk bob is coming from. Its the same principle of the thing as the South Asian-owned dollar stores in NYC and on Long Island. While we have sales taxes, most food and medicine is exempt from sales tax. In fact, the State even publishes a two page list of what is taxable and what is not.

Most of these dollar store clerks will charge sales tax on all items, exempt or not. I have noticed some people will tell the clerk ahead of time what items are exempt. They know the deal already, too. But some people are obstinate. In the same store I bought one of those fraudulent Trisonic compact flourescent lamps, I once ran in for just a box of tea. Tea is exempt from tax in NY. I carefully counted out the $1.19 the label on the box stated. When I gave it to the cashier, he wanted another 10 cents because he rang it up as a taxable item. After a little back-and-forth, I asked him if he had a copy of the State's official list of taxable items. He said he did not. The same thing happened to me in another store in Queens just a few weeks ago. Are they too lazy to separate sales, or are they keeping two sets of books and never giving the money to the government? I  don't know.

A bit more research, and I see that Florida's Department of Agriculture and Consumer Services also handles certain types of hanky panky. This press release suggests they also check scanners and POS terminals:
http://www.doacs.state.fl.us/press/2008/12102008.html
This release states that "Those errors, as well as all others found during last week’s visits, were immediately corrected by store management when they were informed of them."

The kid working at Burger King blew off sk bob. I wonder if the bossman at that Bruger King is willing to risk blowing off the Department of Agriculture and Consumer Services.
HINT: To turn in non-compliant Florida businesses, call 1-800-HELP-FLA (1-800-435-7352).

My local PUBLIX does something a little similar and it irks me.  They make sub sandwiches in the deli and you pay for them in the regular check out lines.  The price label they stick on in the deli clearly says "TOTAL PRICE," but then they charge tax when you pay.
 
What part of the English language do they not teach in the - can I say it - publix schools where this chain originated?
 
 

 
Fast food locations accept coupons. The final total of sales tax is based on the final total of the total. If tax was factored in before application of discount applied...the sales tax would be a higher amount...an incorrect tax level for that purchase.
 
In retail same circumstance applies with added factor that some items go on sale or special discount (bonus card discounts/promotions from time to time) and some folks are exempt from paying sales tax in retail food markets.
 
I  noticed in the recent past that A&P has a small disclaimer stating that they apply sales tax on certain items (on sale) at the rate of price before sale amount.
 
Meaning if you purchase an item that is/was $9.99 regular price and the sale price is $4.99...their system applies sales tax on the $9.99 amount...even though that is not the price you pay at checkout. I believe it included an icon with MSR  or MSP with  * small print to notify customers of such a policy.
 
 

Not much excuse for the A & P policy, I'm thinking.  Kroger is at the top of the heap in our area and then Publix.  Ingle's might be third and there may be a few throw backs like Piggly Wiggly and chains that are strong in adjacent states like Food Lion.  Whole Food has a big high end presence.  There are a few big markets that are really something and a number of specialized hispanic and oriental places.  But the big discounters like Costco, Wal-Mart, and Target and Sam's Club have to have made big inroads into the traditional supermarket business.  Nowadays the ALDO chain is also sniping away at the bigger operations with their small selection and foods with lables that appear to be knockoffs of the best known brands.
 
We used to have A & P here.  They are long gone.  Probably when I was a kid my mother got as much stuff at A & P as anywhere.  That was in Texas and I am not sure if A & P still exists there either.

Aldi's. I might be in the minority here but I think Aldi's has a few choice products. Aldi's has excellent chocolate products the blue corn tortilla chips are as cheap as chips.
 
Aldi's is the parent company of Trader Joe's and with enough trial of certain products it is easy to determine which products are in-line with Trader Joe products...at a great discount. Also included is a double money back guarantee...so trial does not come at a price...if not satisfied.
 
Aldi's comes with a bare bones shopping experience and that is fine with me. Costco and other wholesale clubs are not exactly pretty places and if you are not motivated by samples and do not find it a burden to do a little extra to pick up a few good inexpensive items (when not shopping for 128 rolls of paper towels at a clip)...Aldi's is not bad for a few staples and/or goodies.
 
Many bring up the fact that Aldi's are usually in urban areas and the neighbohoods might be considered "scary" I have never been injured  threatened or afraid in any Aldi's...throughout NJ and NY. The Buffalo area has tons of Aldi's I that is where I "found" them.

I never really complain about prices...   if you like getting outraged about such things - then you'd love the Arby's around here...  On there menu boards they show a picture of a Medium Sized combo  (sandwich, medium potatoes, medium drink)  and say price is $6.95 - -  well when they ring you up it'll be like $7.35 + tax, the reason?   The SMALL combo is $6.95, medium $0.40 more, and large $0.95 more...     buh, your menu shows MEDIUM items!  and i didn't ask for a medium combo anyway, I asked for a #5 combo which your menu shows is $6.95.     (they automatically ring everyone up for a medium, unless you specifically ask for small)

It is also possilbe that this isn't a nationwide scam where KFC is attempting to scew everyone out of their pennies.  Your cashier may have just been an idiot.  She might also have hit the wrong button on her cash register and was too lazy to fix it. 

aleximoon


It is also possilbe that this isn't a nationwide scam where KFC is attempting to scew everyone out of their pennies.  Your cashier may have just been an idiot.  She might also have hit the wrong button on her cash register and was too lazy to fix it.

I am afraid this kind of situation is evident at many a fast food franchise location throughout the world at large.

I took issue with Kroger charging a tax on the purchase of newspapers. I pointed out that it was illegal to charge a tax on newspapers under the First Amendment to the Constitution of the United States, and I eventually received a letter from the president of Kroger apologizing.

Everyone makes mistakes. If hitting a button by mistake and not understanding how to go about resolving the matter promptly automatically makes one an idiot...hmmmm.

well, it's simply illegal to charge more than advertised price, so, just that fact warrants reporting it to the state and county.

that one item is mis-priced would make me wonder how many other item prices are entered wrong in the computer.

1 penny times 500 customers who order something with the price wrong in the computer = $500.  a day

$500 x 7 days = $3500 per week. 

extrapolate it out and that's quite a haul AND it's not necessarily reported to corporate (majority of the ff places are franchises) if they're only reporting 'how many sold' vs 'price of product sold' so, besides the consumer getting ripped, so is the company.

and, due to the mis-information, the taxes being paid to local gov't as well as state and federal gov't are probably being underpaid, too.

i'd report it to any/every place it needs to be sent to.

1 penny times 500 customers  =  $5.00 per day.

No wonder the Colonel died a billionaire..

If one happened to rob a bank  the offense is illegal. No mulligan given if the haul was to equal $.01.

David_NYC

Its the same principle of the thing as the South Asian-owned dollar stores in NYC and on Long Island. While we have sales taxes, most food and medicine is exempt from sales tax. In fact, the State even publishes a two page list of what is taxable and what is not.

Most of these dollar store clerks will charge sales tax on all items, exempt or not. I have noticed some people will tell the clerk ahead of time what items are exempt. They know the deal already, too.

About 30 hours after I wrote that, I passed a South Asian-owned dollar store on Long Island. I decided to stop because they sell the excellent Uncle Bud's cookies. I held the door open for an exiting  man and his very expectant wife as I was entering. The wife was looking over the receipt and, in a disgusted tone of voice, said "they charged tax on these items", pointing to a bag of food in their shopping cart. With a really nice King Kullen supermarket a block away, they were probably shopping at this dollar store to save money. I normally don't get involved in domestic matters. But, this time, I  snapped. I said to them, "All these South Asian-owned places charge tax on food and medicine. What I suggest you do
is separate out all the exempt items and tell them in a no-nonsense tone of voice, "These items are exempt". The husband said to me, 'You are right. Thanks."

Do any other specific ethnic groups pull this also in NYC?

I wonder why this is so common at  dollar stores owned by South Asians?

I would have thought the authorities would have pounced all over them for this - let alone their customers.

None that I know of.