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 square readers ?

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Buck & Vi's

  • Total Posts: 720
  • Joined: 4/19/2010
  • Location: dodging,snakes,spiders,roaches, armadillos.opposso
square readers ? Sat, 08/13/11 8:34 AM (permalink)
Anyone doing square having trouble with the readers going out? i've gone thru 3 in the month.. they replace them free of charge and now i keep 3 on hand just in case but i didn't know if it was in my batch of readers or what.. i've been thinking it may be in one of the customers cards i've been taken , when i swipe it it seems to pull a little harder than normal, it still will go thru but seems after that one, it then stops working but i need to look further into it before i tell this customer.
 
#1
    stubby77

    • Total Posts: 483
    • Joined: 1/8/2010
    • Location: Shelburne Falls, Massachusetts
    Re:square readers ? Sat, 08/13/11 9:59 AM (permalink)
    I've not had any problems. I've only had one reader die, and it was the one I left in my cart over the winter so I'm assuming it got some type of water damage from condensation or something.

    For what its worth, if you're ever in a bind and need a replacement square reader -right now- and don't have time for them to ship you a free one, I discovered recently that the Apple store sells them for $10. Worth it if you're in a pinch.

    As far as a customer card damaging them, have you asked square to examine one of your damaged readers? They should be able to tell you if it died from brute force of a card going through badly. Also, the next time the customer in question comes in, examine their card for any noticeable damage to see if you can figure out the cause.
     
    #2
      Buck & Vi's

      • Total Posts: 720
      • Joined: 4/19/2010
      • Location: dodging,snakes,spiders,roaches, armadillos.opposso
      Re:square readers ? Sat, 08/13/11 2:16 PM (permalink)
      yea I know about the apple store thing, I had to go to orlando and I picked up 2 which when you by them for 10 bucks theirs a card in there for the 10 bucks back, but when I entered the rebate # in it would only take 1 number so I called square (actually e-mailed them I've never seen a tele # for them anywhere) and they entered the 2nd one in manually and I got the 20 bucks back thats when I asked them to ship me 3 more, they did and I have them foe spares now. I did ask the guy at the apple store about the card but he didn't really know what would cause this either.
       
      #3
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