We ate here during the third week of February, 2011.
My steak was cooked medium, and was cooked perfectly. It had a light butter flavor, and was quite nice. We got clam chowder that was very good. Everything service wise was fairly competent and service was good. With an important exception that I will note.
The ribs were another story. My partner had a real problem just sawing through them to separate a rib from the rest of the rack. They were extremely tough. To me the meat had the texture of a pork chop, not ribs. I wondered if they left the silver skin on the ribs!
Now, here's the FUBAR and kicker to the tough ribs. The owner came around to our table near the end of our dinner and asked how our dinner was. I gave it to him straight. He then explains how their staff was calling into question that evening that the ribs were satisfactory when they were making them. Apparently they did not roast them "low and slow" to soften the meat, IE, the oven was basically cold or barely warm. And then they slapped them on a grill.
He did *not* offer to comp us for that dinner, even partially, and did not ask if there was anything he could do. He just sympathized with us as to how tough they were like it was an act of God. And this is the owner.
The guy really really
should have asked if it "really was" OK that we got the food in this state and could he make it up to us? I have a big problem with a place serving dreck and then just selling it to the customer even after they acknowledge
that it was sub-par. Wtf? Absolutely clueless and not service oriented. As far as I'm concerned they ruined a batch of ribs and they should have said that they were out of them. But they served them anyway.
Ok, maybe the guy just forgot and was tired. Whatever. 15 bucks for crap, have a nice day.
Sadly, this place is still at the 95th percentile of independent places that attempt to make a go of it in Lebanon - it's better than most here. The ribs, and particularly the owner's non response to the problem, for me, killed the experience.
In Lebanon it just might become a local staple due to isolation. Which is OK. Just avoid the ribs. I definitely don't recommend making a drive here unless you are in the immediate area. No reason to.
On the positive side, the menu says that they will serve any returning service member a free dinner, and the decor is really sleek.
<message edited by donw9876 on Mon, 02/14/11 11:03 PM>