OK Jim, I will, As a Restaurant owner I do it my way, every day, all day. Anyone who doesn't like it can go to Famous Dave's...ie. hell!
As a Customer, I get it my way,all day, every day. This bullsh-t of no Ketchup, we want you to taste the meat, Yadda, Yadda, Yadda. After I buy the burger, It's mine, don't worry if I eat it standing on my head, it's not any ones business how someone tops their burger, it's just up to them to provide normal condiments that people may want. Ketchup isn't out of the realm of condiments that people want on their burgers. I would rather have a Louis Lunch burger sitting on their front sidewalk curb, sitting next to my little girl "who likes ketchup on her burger" knowing we follow our own path in life. I'm teaching her how to be a leader, not a follower. She saw this restaurant on the food channel one time, she heard that they don't allow ketchup, she turned to me and said, we won't go there PaPa will we ?? my answer was, no sweetheart we won't................I have been involved in over 20 successful restaurant ventures, I have never turned down any customer for anything in over 30 years. If they want to put Ketchup on their Lobster, so be it, I may not like it, but they pay the bills............Great customer service is 100%, any thing short of that is doing it their way, not the customers way.
My family and I were in a Restaurant in Portland,Or one day, my wife ordered a Pepsi, the waitress said we only have Coke. My wife said thats ok, I only like Pepsi, I'll just have water. The waitress walked down the street to a corner store and bought a can of Pepsi and brought my wife a glass of ice. This is my kind of waitress, she was tipped real well, but thats not the reason why she did it. The waitress just said, if she wanted it, thats all that mattered to her. This to me was 100% customer service...........pnwc
<message edited by pnwchef on Wed, 02/22/12 7:31 PM>