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 Sending food back

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rbpalmer

  • Total Posts: 469
  • Joined: 4/2/2003
  • Location: washington, DC
Sending food back Thu, 05/19/05 8:56 AM (permalink)
As a frequent restaurant patron, there is an issue that I have struggled with for some time: Under what circumstances should it be considered appropriate for a diner to send a dish back to the kitchen and not have to pay for it? There are some situations that are cut-and-dried. For example, if I order a steak medium rare and it comes out well done, I believe I should be given the option of either leaving and paying nothing, or waiting for another, satisfactory steak and receiving some compensation for my lost time, such as a reduction in price, a free drink or dessert, or the like. Similarly, if any dish comes out of the kitchen either grossly undercooked or overcooked, the restaurant should be obligated to do something to make the situation right, either by providing a properly cooked dish, lowering the price or providing a freebie, or some combination of these options. But what if the dish is not improperly prepared, but the diner just doesn't like it for some reason? My wife seems to think that in such circumstances, she should be able to send the meal back, but it seems to me that whenever you go out, you run the risk that you will not like the dish that you order. That's why people often order the same thing whenever they eat at a given restaurant, because they have found something that they like and don't want to run the risk of being disappointed. It seems to me that a restaurant should not have to incur the penalty of not receiving payment for a meal unless they are at fault in some way. And what if the dish is not seasoned to the patron's liking? Is that a sufficient reason for sending it back?
 
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