Is it my job to educate customers?

Author
nvb
Cheeseburger
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2006/04/10 17:35:48 (permalink)

Is it my job to educate customers?

Today I had a complaint from a lady that her chicken-fried steak was nothing but grissle. I appologized to her several times and explained that I use only choice Angus cutlets, then asked if I could replace it, but she declined. I gave her a free meal card and took said steak back to the kitchen to examine. Sure enough there was not a bit of grissle in it.

I don't think the lady was scamming me or anything, but I think it's more probable that she only eats CFS at Dairy Queen.
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