Culver's...How does one get a "smal?"
In general, I really like Culver's. I can only comment on their Butter Burgers and malts since I've only been there four or five times and that's what I've ordered.
My question is, to those of you that frequent Culver's....how does one get a small malt instead of a medium when they order a small? I cannot eat a lot of ice cream; even the small size is a bit too big for me. So I order the small everytime and I get a medium everytime. I have noticed that the wait at Culver's is at least three times longer than any other fast food chain I've gone too so I have hesitated to complain. This last time (yesterday) I saved my receipt and notice that they don't itemize; there's just a total on the bottom. But there was an "M" next to my malt order which would indicate that I ordered a Medium.
So I called the manager today and he said that they default to a Medium when you don't specify the size. I said I was absolutely sure that each time I specified the size. Of course he went into the song and dance about bringing the receipt back, etc. But I told him I wasn't going through the motions to get a dollar, I just wanted them to be fair and give people what they order and charge accordingly. I told him the food there was good enough to wait for and they could make it on their food and fair prices alone without any trickery at the cash registers. Any thoughts on this? Do you think I handled this okay? FYI, I was in the car for all but the last transaction. They give you a number and ask you to wait in the lot and for that reason alone it's hard to complain on the spot about your food and wait even longer for them to rectify the situation.