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 Suggested tip amount calculation on receipt is wrong - is this user defined or software?

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  • Total Posts: 1
  • Joined: 4/7/2011
  • Location: Tampa, FL
Suggested tip amount calculation on receipt is wrong - is this user defined or software? Thu, 04/7/11 7:02 AM (permalink)
Someone I know recently went to a restaurant, and when the receipt arrived it had a suggested tip amount on it.   That's not unusual these days, but what was unusual is while the calculations said 15%-18%-20%, the dollar amounts indicated on the receipt were exactly double that (30%-36%-40%).
Here's a pic of the receipt:

As you can quickly see, the suggested dollar amounts are wrong.
Have any of you in the restaurant business ever seen or heard of anything like this?
In all of my research around the internet (admittedly limited as I can't find much info on the subject), I can only find that a user of a credit card processing machine or restaurant software system has the ability to enable/disable suggested tip calculations at certain percentages.  In other words, they can turn the ability to print suggested tip calculations on or off, and if they turn them on they can choose certain percentage amounts.   But I can't find anywhere where a user can actually go in and adjust the tip calculations to be incorrect like this to take advantage of customers.  
If you can shed some light on this, I'd appreciate it.
Thanks in advance for your help!
<message edited by gulfbreeze on Thu, 04/7/11 7:04 AM>
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