The most memorable local eateries along the highways and back roads of America
Sign In | Register for Free!
Restaurants Recipes Forums EatingTours Merchandise FAQ Maps Insider

 Online Ordering — the next frontier for restaurants?

Author Message

  • Total Posts: 1
  • Joined: 4/18/2011
  • Location: San Francisco, CA
Online Ordering — the next frontier for restaurants? Mon, 04/18/11 7:20 PM (permalink)

Have you guys seen this new survey?


Consumers embracing online food ordering, new survey finds.

Nearly half of survey respondents prefer ordering with the internet


San Francisco, CA — A new survey by finds that over 47% of consumers prefer to order takeout food online. With only around a quarter of all chain restaurants offering online ordering today, the survey is further proof that online ordering has the potential to be a burgeoning revenue stream for the restaurant owners, despite the industry’s slow adoption of the technology.
Consumers, on the other hand, appear ready to embrace online ordering:
  • Out of 277 respondents, 187 (67%) said they have ordered food online; nearly half prefer to order takeout online.
  • The most common foods respondents had ordered online: Pizza (88%), Asian food (32%), Chicken Concepts (32%), and Mexican (28%). 
“Consumers are clear in their response: online ordering is the next frontier for restaurants,” Zack Martin, marketing associate for said. “We’ve found that 92% of respondents were satisfied or very satisfied with their experience ordering online. Restaurants that embrace this technology now have a chance to put themselves significantly ahead of the competition.”
When asked why they chose to order online, respondents noted a number of benefits:
  • 59% said they liked being able to view the entire menu as they order
  • 57% said it was easier than talking to a live person (no time pressure, no language barriers, etc.)
  • 53% said online ordering reduces mistakes with their orders
  • 50% said it was faster
A large majority of respondents (about 78%) said they would like small, local restaurants in their communities to start accepting online orders. Local hamburger joints were a clear winner with over a third of all respondents stating they thought the classic neighborhood cheeseburger was due for an online reinvention.
Smart phone applications for food ordering like Grubhub, City Mint, and Chipotle are also popular. Over 50% of smart phone users answering the survey said they had at least one mobile food-ordering app.


    Online Bookmarks Sharing: Share/Bookmark

    Jump to:

    Current active users

    There are 0 members and 1 guests.

    Icon Legend and Permission

    • New Messages
    • No New Messages
    • Hot Topic w/ New Messages
    • Hot Topic w/o New Messages
    • Locked w/ New Messages
    • Locked w/o New Messages
    • Read Message
    • Post New Thread
    • Reply to message
    • Post New Poll
    • Submit Vote
    • Post reward post
    • Delete my own posts
    • Delete my own threads
    • Rate post

    2000-2014 ASPPlayground.NET Forum Version 3.9
    What is Roadfood?  |   Privacy Policy  |   Contact   Copyright 2011 -