- Joined: 10/5/2012
- Location: Laguna Beach, CA
[poll] Who should be notified about my online reviews?
Fri, 10/5/12 11:30 AM
We're using Review Alert to notify us when someone reviews our restaurant on any of the online review websites. Right now we have me, my partner, the GM, managers, assistant managers, the marketing girl and a couple others receiving the alerts. We can set an unlimited amount of email addresses to get an email with each new review, so my question is, do you think it's wise to send alerts to the bartenders and waitstaff if they want to receive them?
It's two sided because I can see where this could be problematic if one of them gets a bad review and takes it upon themselves to deal with it, but also an advantage to see any praise or criticism a guest has.
I'm new and don't see a place for poll, but any opinions would be welcome.