What do you really want from your customers as a business owner?
I am currently building a product that will help business owners communicate to customers better and ultimately turn customers into loyal customers ("fans"). See the related here:
Just few questions...
1. What do you really want / expect from a technology like this? (This is not a POS System)
2. What do you really want to know from your customers? (What they thought about the food? service?) Or do you even care at all?
3. Would you want something to help you communicate (promote items , ask, get feedback etc) to customers so that you build long-lasting relationshops or would you just want something to attract more people coming into the restaurant for a short term?
What are your honest thoughts on this customer relationship matter? Is this a problem for any of you?