We were traveling through Dillard in early December 2008 and decided to stay overnight at the famed Dillard House and also have dinner at their highly recommended restaurant. The location was absolutely lovely, the rooms were very nice and comfortable, but the restaurant was probably one of the worst we have visited in a long time.
We complained to a supervisor about the overcooked, lukewarm food and was told the cook was new, the food was left over from lunch and it would be tossed. The second offering was not any better. The vegetables were shriveled and the casseroles and meat were dried out and hard, as were the rolls and muffins. I could have seriously hurt someone with the corn muffins; they were like rocks.
The manager, Anthony, was not available or on the premises but we were told he would contact us the following day. He did not try to contact us and we called three times before we were able to reach him. His response: when we came back through Dillard he would comp our food.
We will not be returning nor could we recommend this establishment. I'm happy to have this opportunity to let folks know that the Dillard House Restaurant is very overrated. Maybe at one time it offered better fare but no longer. We thought maybe we visited at an off time but looking at the reviews of the restaurant we aren't the only disappointed travelers.
"Here's a look at what was left after six hungry people went to work on a Dillard House dinner."
"The lunch menu at Dillard House. The roster changes constantly through meal time as some dishes are added and some are eaten up. This can provide a sort of tantalizing torture if you are waiting for a seat (as you will do on a busy weekend) and hoping that, for instance, Brunswick stew remains on the menu when it comes your turn to eat. (Charles Ammons photo)"
"Not just a place to eat, Dillard House also is an inn, cottages, and motel, plus a stable offering rides on horseback or in a carriage. (Charles Ammons photo)"